Technical Support Agent
- $16 to $18 Hourly
- Vision , Medical , Dental , Life Insurance
Resound Networks LLC. is a growing wireless internet service provider (WISP) that is servicing cities throughout Texas and New Mexico. We are looking for a driven individual to join our growing team.
Successful candidates will exhibit dependability, exceptional customer service skills, and a strong work ethic. This position can be demanding and fast-moving, requiring someone who can exercise good judgment and significant initiative. Candidate must also possess problem-solving skills and the ability to work within a team.
Job Duties: The responsibilities for this position include, but are not limited to, the following:
- Weekend & Evening Shifts
- Answering incoming tier-one technical support calls, creating tickets, following escalation policies
- Maintaining status on open tickets
- Scheduling installs/service calls for all markets
- Assist with occasional billing/sales scenarios
The following qualifications are required to be considered:
- Bilingual Spanish Required
- High school diploma or GED required.
- Computer Literate
- Great customer service and interpersonal skills
- Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
- Positive and professional attitude
- Ability to work well in a team environment
- Maintain high level of organization and time management
- Ability to adapt and thrive in a fast paced work environment
- Self Motivated
- Previous experience in IT or technical background preferred.
Pay based on experience; bilingual preferred.
Resound Networks is a team oriented, high energy company that deploys the latest technology in the internet industry!
Resound Networks LLC is a growing wireless internet service provider (WISP) that is servicing over 40+ locations throughout Texas and New Mexico. Resound offers reliable and affordable high speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.
Resound Networks LLC
100 N. Cuyler StPampa, TX
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.