Skip to Main Content

IT Support Technician

Resonant Goleta, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Salary: $33 - $35 per hour DOE

IT Support Technician


Work Location: Goleta, CA

Job Type: Part-time, 20 hrs. per week

Required Education: Minimum 4yr degree with >2 years work experience

 

Resonant Inc. is a publicly traded, late-stage development company (NASDAQ: RESN) providing radio frequency (RF) filter solutions developed on a robust intellectual property platform, designed to connect People and Things. Resonant offers a competitive salary, ownership in the company through stock options and benefits including 401(k) with matching and health insurance. Resonant is an equal opportunity employer.

 

Position Summary:

Resonant is offering a part time technical support role working directly with the IT Director. The primary objective for this candidate will be to provide first level support for end users, as well as hands-on desktop repairs, upgrades, and maintenance.

The IT Technician will have knowledge and experience in hardware/software concepts, tools, and support best practices. This knowledge and experience will be used to support various software products, including but not limited to Microsoft Windows, Microsoft Office, Anti-Virus , Anti- Spyware products, and various engineering tools and software. The technician will also be responsible for performing desktop/laptop repairs and upgrades as necessary. This can include operating system and application upgrades, hardware upgrades or repairs, and installing new systems.

Responsibilities

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Respond to customer queries by phone and email
  • Create step-by-step training material with screenshots for commonly occurring issues
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Document internal procedures
  • Maintain daily performance of computer systems
  • Ask educated questions and listen to customers to determine root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Run diagnostic problems to resolve problems
  • Clean up computers
  • Maintain detailed hardware and software inventories
  • Train incoming staff
  • Report significant and recurring issues to senior IT staff
  • Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems

 

 

 

 

  • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to ease in troubleshooting

 

Qualifications and Requirements

  • Proven experience as a Help Desk Technician or other customer service role
  • Ability to diagnose and resolve basic computer/technical issues
  • Excellent communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solving
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

 


Familiarity with the following software:

  • Connectwise (Huge plus)
  • Windows (All operating systems)
  • Microsoft Active Directory
  • VMWare and Hyperv-V
  • Office 365 & Azure
  • AWS
  • JIRA/Confluence
  • Smartsheet
  • Datto
  • Sophos Products (AV/VPN)
  • FLexLM

Resonant

Address

Goleta, CA
93117 USA

Industry

Technology

View all jobs at Resonant