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Systems Support Analyst
ResolveSoft Inc Washington, DC

Systems Support Analyst

ResolveSoft Inc
Washington, DC
Expired: over a month ago Applications are no longer accepted.
  • $58,000 to $62,000 Yearly
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time
Job Description

ResolveSoft is searching for a passionate System Support Analyst (remote) to join our team! Make a real impact by empowering government agencies and companies to implement critical initiatives through exceptional training and support.

In this role, you'll:

  • Become an LMS Rockstar: Design and deliver engaging LMS training for diverse users, ensuring exceptional service and smooth operations. (SCORM experience a plus!)
  • Troubleshooting Trailblazer: Manage user accounts, assignments, and troubleshoot LMS applications, fostering a positive user experience.
  • Data-Driven Decisions: Generate insightful reports to support informed decision-making and streamline training delivery.
  • Collaboration is Key: Partner with stakeholders to standardize training processes and drive continuous improvement.
  • Implementation Guru: Support system implementations/upgrades by testing functionalities and documenting results.
  • Knowledge Sharer: Train other administrators on key LMS functionalities, fostering a collaborative learning environment.

Are you a supportive tech whiz?

  • We're looking for someone with 1 year of LMS experience who thrives in a fast-paced environment
  • You possess exceptional problem-solving skills, organization, and prioritization abilities
  • A keen eye for detail and clear communication are essential
  • Proficiency in Microsoft Office Suite, particularly Excel, is helpful
  • SAP/SuccessFactors knowledge a plus

Bonus points for:

  • Experience with SharePoint or issue tracking tools
  • A passion for continuous learning and staying current with industry trends

We Offer:

  • Make a real difference for government agencies and businesses.
  • Collaborative and supportive work environment.
  • Professional development and growth opportunities.
  • Competitive salary and benefits package.

Minimum Qualifications:

  • Associate's degree or equivalent experience in a related field.
  • US Citizenship and ability to pass a background check.
Company Description
ResolveSoft is an 8(a) certified WOSB that specializes in Digital Transformation and IT Modernization

Address

ResolveSoft Inc

Washington, DC
USA

Industry

Technology

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ResolveSoft Inc job posting for a Systems Support Analyst in Washington, DC with a salary of $58,000 to $62,000 Yearly and benefits including pto, retirement, vision, dental, life_insurance, and medical with a map of Washington location.