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Customer Government Service Associate

Resolute Incorporated Elk Grove, CA
  • Expired: 4 days ago. Applications are no longer accepted.

Government Initiative Program:

Our Government Funded Outreach Program was created by a major telecommunications brand as a Federal Lifeline Assistance Program intended to bring wireless devices to individuals who are found eligible. Our communication outlets are no longer an extravagant accessory; they have evolved into necessary addition to everyday life.

Responsibilities:

  • Coordinates services and activities to provide program participants with necessary tools to sustain communication

  • Completes a full case assessment and determines client's’ eligibility for the federal lifeline program

  • Develops and implements an individualized service plan that establishes goals and actions which address the immediate transaction of providing a lifeline phone

  • Monitors and evaluates program participant’s progress on the implementation of their service plan

  • Conferences client cases with the Program Director and determines the necessity of targeting locations that are in high demand of the program

  • Prepares all necessary documentation to prepare low income community members qualifications expectations on behalf of the client

  • Provides referrals for clients to access public benefits and entitlements

  • Maintains accurate record keeping via case files and the designated computer database

Requirements:

  • High school diploma or equivalent.

  • Attention to detail and commitment to program necessities.

  • Problem solving abilities.

  • Comfort taking initiative to learn the data needs of the program, determine and generate corresponding data reports.

  • Courteous and pleasant manners.

  • Customer service and organization skills.

  • Good judgment and commitment to ensuring confidentiality of participants records.

  • Professional demeanor.

Resolute Incorporated

Address

Elk Grove, CA
USA

Website