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Customer Service Field Representative

Residential Development Company Rancho Cucamonga, CA
  • Expired: over a month ago. Applications are no longer accepted.

Our Company is currently seeking a full time Customer Service Field Representative to be part of our construction team to conduct and document verification of walk-thrus of each new home and make repairs as needed. Our Company specializes in distinguished semi-custom tract residential construction. We pride ourselves on individualized attention to detail to create the highest quality projects while exceeding customer expectations. We provide exceptional customer service to maintain our well respected reputation with our homebuyers.


  • Minimum 3+ years full-time hands-on customer service field representative
  • IBS /Timberline / Sage 300 or other customer service software experience is preferred
  • New Construction / Development / Homebuilding experience
  • Strong work ethic, detail oriented, strong organizational and time-management skills
  • Effective verbal and written communication skills


  • Conduct and document quality verification walks through each home and create a punch list for subcontractors to complete prior to new homeowner orientation
  • Verify completion of punch list items prior to homeowner orientation
  • Schedule and conduct homeowner orientation walks
  • Proactively identify potential issues that could lead to problems and facilitate solutions
  • Maintain customer service request log and associated reports
  • Coordinate appointments with homeowners and subcontractors for completion of open customer service items
  • Follow-up with completed work items with the subcontractor and homeowner for satisfaction and signoff on Warranty Request Form
  • Report to Supervisor on a weekly basis status of all projects for review
  • Attend customer service meetings and communicate status of customer service requests
  • Develop and maintain customer service reports for performance benchmarking

Residential Development Company

Why Work Here?

Company is like family and great benefits

Headquartered in the Inland Empire region of Southern California, we are a 20+ year old privately held mid-sized real estate construction, development and investment Company. We own a diverse portfolio of real property assets and pride ourselves on creating opportunity for our investors as well as construction of new home communities. Our Company specializes in tract residential construction and commits to a high level of customer expectations.


Rancho Cucamonga, CA