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Customer Support Representative (Pharmacy)

ResMed Peachtree Corners, GA
  • Posted: February 06, 2020
  • Full-Time

You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://vimeo.com/293016800

Let's talk about you and Responsibilities:

  • Work directly with Brightree customers either by telephone or through electronic communication
  • Answer questions and resolve cases regarding Brightree application and its extended services
  • Respond promptly to customer inquiries
  • Professionally listen to and resolve customer concerns and escalate as appropriate
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Accurately record details of inquiries, comments, concerns, action taken and next steps
  • Communicate and coordinate with internal departments as needed
  • Document resolutions into knowledge articles for information sharing

Let's talk about skills and experience:

  • Minimum of 3 years Call Center experience preferably supporting a pharmacy software product with a minimum 2 years of experience in a customer support
  • Bachelor's degree preferred
  • Experience with pharmacy workflows and processes such as: patient registration, order entry, clinical monitoring, dispensing, compounding, NCPDP adjudication, inventory management
  • Comply with all federal and state laws, rules and regulations governing the practice of pharmacy and the delivery of medical equipment and supplies
  • Strong understanding of pharmacy DME industry, medical billing and accounting
  • Proficiency with Microsoft Office Suite (Outlook, Word, and Excel)
  • Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari)

#LI-RH1

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

ResMed

Address

Peachtree Corners, GA
USA

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