Healthcare Call Center Representative - Fully Remote

Call Center Executives
Fully Remote
Contract

Hiring process: 1 round of Phone interview

Work from Home/Fully Remote and equipment will be provided

Responsibilities:

• Responsible for answering inbound calls for 8 hours a day
• Provide exceptional service with an emphasis on first-call resolution
• The call center Agent will be ready to address and answer any question regarding member’s health insurance with a high level of professionalism, accuracy, and attention to detail
• Use critical thinking and reach out to any internal team or provider in order to assist callers and address their concerns
• Live document all caller interactions in accordance with Quality Assurance Guidelines
• Need to verify their quality scoring as calls are graded, in order to confirm agreement or dispute any scoring
• Adhere to their slated schedule and will be either on a call or readily waiting for a call in order to maintain minimum Production and Schedule Adherence standards
• Required to check two different email accounts daily, stay up to date on call handling resources, and complete mandated knowledge checks as assigned
• Required to use a laptop and monitor and navigate multiple systems while assisting members

Qualifications:

• Minimum High School Diploma (or GED) required
• Minimum 1-year experience in a call center environment
• Have some experience in the healthcare domain. 
• Proficiency in Microsoft Word and Microsoft Excel required
• Should have experience using dual monitors, multiple applications, and phones simultaneously.
• Strong people skills and must enjoy speaking with customers
• Excellent written and verbal communication skills.
• Ability to meet deadlines and work under pressure.
• Excellent time management and organizational skills.
• Accurate keyboard skills and proven ability to enter data at a required speed.

Please send your resume to sudhanshu@reqroute.com