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Healthcare Call Center Representative - Fully Remote

Reqroute, Inc
Austin, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Call Center Executives
Fully Remote

Hiring process: 1 round of Phone interview

Work from Home/Fully Remote and equipment will be provided


  • Responsible for answering inbound calls for 8 hours a day
  • Provide exceptional service with an emphasis on first-call resolution
  • The call center Agent will be ready to address and answer any question regarding member’s health insurance with a high level of professionalism, accuracy, and attention to detail
  • Use critical thinking and reach out to any internal team or provider in order to assist callers and address their concerns
  • Live document all caller interactions in accordance with Quality Assurance Guidelines
  • Need to verify their quality scoring as calls are graded, in order to confirm agreement or dispute any scoring
  • Adhere to their slated schedule and will be either on a call or readily waiting for a call in order to maintain minimum Production and Schedule Adherence standards
  • Required to check two different email accounts daily, stay up to date on call handling resources, and complete mandated knowledge checks as assigned
  • Required to use a laptop and monitor and navigate multiple systems while assisting members


  • Minimum High School Diploma (or GED) required
  • Minimum 1-year experience in a call center environment
  • Have some experience in the healthcare domain. 
  • Proficiency in Microsoft Word and Microsoft Excel required
  • Should have experience using dual monitors, multiple applications, and phones simultaneously.
  • Strong people skills and must enjoy speaking with customers
  • Excellent written and verbal communication skills.
  • Ability to meet deadlines and work under pressure.
  • Excellent time management and organizational skills.
  • Accurate keyboard skills and proven ability to enter data at a required speed.

Please send your resume to

Company Description
This position is for one of the big technology giant.

Reqroute, Inc


Austin, TX