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Full Time Customer Service Representative - Onsite

Reqroute, Inc
Scottsdale, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: Customer Service Representative  

Job Type: Full time

Location: Scottsdale, AZ (Onsite)

  • Drive outstanding customer experience providing guidance and support across various channels such as calls, chats, and emails
  • Compose thoughtful, concise messages that align with our mission
  • Oversee rider interactions through visual and audio prompts in internal tools
  • Raise issues that arise while troubleshooting to Team Leads
  • Monitor user interactions and prioritize inquiries through the internal systems
  • Maintain up to date knowledge of the self-driving technology, service, and messaging by completing new trainings and knowledge checks in a timely manner
  • Work in time-sensitive situations under pressure in a user focused environment
  • Meet internal metrics such as quality, performance SLAs and shift adherence
  • Provide valid and complete information within the time limit using right methods/tools, follow up to ensure resolution
  • Raise unresolved issues to appropriate internal teams
  • Focused to achieve customer satisfaction and zero client or customer issues
  • Keep records of customer interactions, document knowledge in the form of solution articles

The qualifications include

  • High school graduate or equivalent is required, Bachelor’s degree in Information technology, Computer Science, or similar field preferred
  • 6 months in a customer support role
  • Comfortable working with modern customer support and productivity tools
  • Experience using a ticket management system for work prioritization and daily workload management.
  • Excellent interpersonal and communication skills
  • Quality focus, documentation skills, analytical and problem-solving skills
  • Ability to absorb sophisticated technical concepts and communicate them to a non-technical audience

please send resume to neeraj@reqroute.com

Reqroute, Inc

Why Work Here?
Great dynamic work environment

Address

Scottsdale, AZ
USA

Industry

Business

View all jobs at Reqroute, Inc