Human Resources Managerat Rent the Runway(View all jobs)
Rent the Runway is transforming the way modern women get dressed and disrupting the $2.4 trillion global fashion industry by enabling women to rent, versus buy, clothing. Founded in 2009 with a vision to build the world's first living closet, RTR believes that women everywhere will soon have a subscription to fashion. We've pioneered a new industry by transforming the traditional model of clothing consumption, making apparel rental an indispensable utility while also powering women to feel their best every day. RTR offers apparel, accessories and home decor from over 650 designer partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman's leadership, Rent the Runway has been named to CNBC's "Disruptor 50" five times in ten years, and has been placed on Fast Company's Most Innovative Companies list multiple times. RTR has five retail stores of the future, 11 million community members and employs nearly 1,800 people, all of whom have equal benefits across the organization, 93% of whom are female and/or non-white, with 80% of leaders who are women.
About the Team:
The People team at RTR is responsible for just that, our people. We're partners to the business and work to empower every team within our business to scale through the acquisition and development of our employees.
About the Job:
As the Human Resources Manager, you will be responsible for managing the HR function for Rent the Runway's Colorado Customer Experience Team. This role will suit an HR professional who thrives in a varied and fast paced environment with the ability to build solid professional working relationships at all levels. A successful candidate will have excellent problem solving and communication skills in addition to the ability to calmly & confidently handle conflict management. You will maintain and enhance the human resources function by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. You will drive overall business performance and employee engagement by proactively diagnosing and resolving issues.
The ideal candidate will be a creative, collaborative, results-oriented leader who is particularly adept at balancing multiple priorities. Experience with a rapid and complex changing work environment and high-volume workload is a must. This role is for someone committed to developing a strong, diverse, and collaborative organization along with a "roll up your sleeves" attitude.
What You'll Do:
+ Quickly become immersed into the Rent the Runway business and culture, understanding the customer, the product, the vision, the employee population and various teams, the business challenges and opportunities
+ Develop and foster meaningful relationships with key business leaders and gain a comprehensive understanding of the various team dynamics, leadership styles, employee profiles, department structure and functions, etc.
+ Drive a positive site culture, working closely with partners and gaining credibility with all employees through sound leadership, action, and positive contributions.
+ Build strong working relationships with Customer Experience leadership in order to address all HR needs
+ Manage and resolve complex employee relations issues with patience, respect and thoroughness; be a reliable and trusted source for employees
+ Provide HR policy guidance and interpretation with an awareness for Rent the Runway's business needs
+ Partner with RTR leaders and temp agencies to facilitate and perform thorough investigations using sound judgement as it relates to HR/ER matters as they arise
+ Guides and advise leaders in corrective action, employee terminations, etc for both RTR and temp agency hourly population
+ Actively seek, design, implement and monitor HR processes for the team to ensure continuous improvement and enhancement of associate experience
+ Coordinate team recognition & employee appreciation programs
+ Administer and advise leaders regarding legal and regulatory compliance: FMLA, ADA, FLSA, EEO, etc.
+ Partner with 3rd party vendor on leave of absence approvals and communication
+ Responsible for the support and maintenance of HRIS system (Workday) for Customer Experience population, including processing employee data, generating HR-related reports, managing system upgrades, and maintaining data integrity
+ Support in administration and communication of benefits and compensation including annual open enrollment
+ Partner closely with key stakeholders (ex. Talent Acquisition, Payroll, Training, Legal, etc.) to support and drive the short- and long-term success of the business.
+ You are able to create, analyze, report and manipulate data as it relates to HR metrics
+ You are capable of making decisions independently
+ You have strong written and verbal communication skills
+ You possess a positive, "can-do" attitude and excellent interpersonal skills
+ You have strong planning and organizational skills
+ You operate with a sense of urgency and have attention to detail
+ You align with the company's Core Values to ensure a world class customer experience
+ B.A. or B.S. degree in HR, business administration, or a related field
+ 5 years in a dedicated HR role with at least 3 years of progressively increased responsibilities including HR investigation experience
+ 5 years' experience interpreting and applying HR policies, procedures, programs and processes
+ Intermediate to advanced computer skills (eg. Excel, Powerpoint) as well as experience with an HRIS system; Workday experience a plus
+ Ability to work flex shifts, hours, nights and weekends as business dictates
+ Experience in a call center or similar environment
At Rent the Runway, we're committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:
+ Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
+ Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
+ Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
+ Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we've got you covered.
+ Industry leading 401k match - an investment in your future.
+ Many other amazing perks!