Client Partner

American Tin Ceilings Co., is looking for a highly organized team player, who has successfully demonstrated the ability to multi-task daily responsibilities. The ideal person will be

detail-oriented and able to work efficiently / accurately in a fast-paced environment while excelling in customer service, order processing and sales.

Responsibilities include:

• Responding promptly and professionally to customer inquiries via chat, phone and email.

• Maintaining an updated knowledge of our products, policies and services.
• Increasing sales by highlighting product features and benefits as well as recommending ways

  customers can best use our products in their renovation projects.

• Ability to respond under pressure and think outside of the box to help customers find

  solutions for project needs / unique requirements.

• Explaining simply and clearly to ensure customers have a proper understanding of products.

• Effective communication with other team members to ensure overall customer satisfaction.

• Accurate and timely entry and invoicing of sales orders.
• Timely processing and follow-up of customer quotations.
• Ability to take ownership of tasks with minimal supervision required.

Requirements:

• Four-year college degree is preferred, but negotiable depending on applicable experience.
• Minimum 2-3 years of experience in consumer / industrial sales and customer service.
• Must be proficient in Excel and Word. NetSuite™ experience is a major plus.
• Excellent written and verbal communication skills.

*The duties for this position may change at any time and are not limited to the above mentioned.