Renewal by Andersen - Concierge/Operations Assistant

Concierge/Operations Assistant

The Opportunity:

Due to our continued growth and success, we are seeking a Concierge/Operations Assistant to join our team!

Renewal by Andersen is the full-service window-replacement division of Andersen Corporation, the largest and most recognized window brands in America.

Job Summary

As a Concierge/Operations Assistant, you will be the first point of contact between customers and our organization. You will answer customer inquiries, direct phone calls, coordinate timely project updates and help keep the office organized and running smoothly! You will uphold company culture while making customers feel respected, cared for and delighted with their experience.

Responsibilities:

• Answer incoming phone calls
• Provide regular status updates and answer questions
• Follow up on installs/projects and send survey at completion
• Maintain exceptional levels of customer service, as gauged by NPS and Rep.com scores
• Manage supplies of catalogs and homeowner kits
• Create and maintain tech measure files
• Assist Office Manager
• Enter accurate notes and log customer communication in the system

Experience/Requirements:

• Vibrant culture in place, must be a team player
• Must possess exceptional customer service skills
• Proficiency in Microsoft Office and other software/technology
• Excellent oral and written communication
• Speed and accuracy with attention to detail

Pay: $16 to $18 per hour plus bonuses

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Employment Assistance Program (EAP)
• Short- and Long-Term Disability
• Paid Time Off
• Paid Holidays
• Retirement Plan (401K)
• Commuter Benefits Program
• Adoption Assistance Program
• Training and Development Courses
• Marketplace Perks/Shopping Discounts