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Renewal by Andersen - Customer Support Advocate

Renewal by Andersen
Baton Rouge, LA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Opportunity

Due to our continued growth and success, we are seeking an exceptional Concierge/CSR to join our team!

Renewal by Andersen is the full-service window-replacement division of Andersen Corporation, the largest and most recognized window brand in America.

Job Summary

As a Concierge/CSR (Customer Support Representative), you will be the first point of contact between customers and our organization. You will answer customer inquiries, direct phone calls, coordinate timely project updates and more! You will uphold company culture while making customers feel respected, cared for and delighted with their experience.

Responsibilities

  • Serve as main point of contact for customers
  • Provide regular status updates and answer questions
  • Follow up on installs/projects and send survey at completion
  • Maintain exceptional levels of customer service, as gauged by NPS and Rep.com scores
  • Enter accurate notes and log customer communication in Salesforce

Experience/Requirements

  • Vibrant culture in place, must be a team player
  • Exceptional customer service skills
  • Proficiency in Microsoft Office and other software/technology
  • Excellent oral and written communication

BONUS

  • This position is bonus eligible.

What we have to offer you!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and AD&D (Accidental Death and Dismemberment) Insurance
  • Employment Assistance Program (EAP)
  • Short- and Long-Term Disability
  • Paid Time Off
  • Retirement Plan (401K)
  • Commuter Benefits Program
  • Adoption Assistance Program
  • Training and Development Courses
  • Marketplace Perks/Shopping Discounts

We value integrity and quality if you share these values and are a talented professional with a demonstrated track record of success, we’re interested in hearing from you to assess your fit with our high-energy and success-oriented team!

Company Description
Renewal by Andersen (RbA) is a division of Andersen Corporation – the largest and most recognized window brand in the United States. We are the company’s exclusive start-to-finish window and patio door replacement team.

Renewal by Andersen

Why Work Here?
Tremendous opportunity for growth in the best full-service window and door company in the US.

Renewal by Andersen (RbA) is a division of Andersen Corporation – the largest and most recognized window brand in the United States. We are the company’s exclusive start-to-finish window and patio door replacement team.

Address

11800 Industriplex Blvd

Baton Rouge, LA
USA

Industry

Business

View all jobs at Renewal by Andersen