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Operations Manager

Renewal by Andersen Memphis, TN

  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life insurance, medical, vision,
Job Description

Renewal by Andersen is the exclusive start-to-finish window and door replacement division of Andersen Corporation - the most recognized window brand in the U.S. Join us on our quest to drive change and innovation inspired by customer needs. We are seeking a highly qualified Measure Technician to add to our staff and support continued growth on our Memphis, TN team.


  • •Ensure NPS goal of 85% is met, through constant tracking/training/championing of Medalia Scores with EVERY member of the operations team.
  • •Oversee security for both locations and review cameras throughout the day and after business hours.
  • •Receive all paperwork from installers once project has been completed.
  • •Review and approve labor.
  • •Ensure compliance of processes placed between sales, operations, install and final accounting for every project.
  • •Recruit, interview and hire for all operations positions (admin, warehouse, service, measures, install crews).
  • •Work directly with homeowners to resolve installation and service process concerns.
  • •Handles escalated or complex customer concerns.
  • •Responsible for scheduling and completion of Master Installer certification training for all lead installers.
  • •Assist in training of all new installation and service candidates.
  • •Lead regularly scheduled meetings with all operations staff.
  • •Maintain and update Monthly Budget Report.
  • •Maintain and update Installer Bonus Report.
  • •Work closely with GM (escalating customer concerns, staff needs etc.).
  • •Ensure homeowner satisfaction, as measured through customer satisfaction surveys, by training and coaching installation crews on technical capabilities and customer service.
  • •Accounts receivable.
  • •“Squeeze” schedule – maintain 85% of goal.


  • Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry.
  • Demonstrated analytical problem solving and decision making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions.
  • Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions.
  • Proven customer resolution skills required; customer oriented.
  • Diagnostic skills; assessment, problem solving and decision making.
  • Demonstrated interpersonal communications skills; strong listening and empathy skills. Clear and readable written documents, graphics, drawings and messages.
  • Proven organization skills; prioritize and organize tasks, efficiently and effectively.
  • Detail oriented.

We value integrity and quality if you share these values and are a talented professional with a demonstrated track record of success, we’re interested in hearing from you to assess your fit with our high-energy and success-oriented team!

Company Description
We are a high-end custom door and window company. We Sell, Manufacture, Install and Service our own products!

Renewal by Andersen

Why Work Here?
Tremendous opportunity for growth in the best full-service window and door company in the US.

We are a high-end custom door and window company. We Sell, Manufacture, Install and Service our own products!

Renewal by Andersen's Logo


4161 Senator Street

Memphis, TN




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