Skip to Main Content

Operations Manager

Renewal by Andersen Memphis, TN

  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life insurance, medical, vision,
Job Description

Renewal by Andersen is the exclusive start-to-finish window and door replacement division of Andersen Corporation - the most recognized window brand in the U.S. Join us on our quest to drive change and innovation inspired by customer needs. We are seeking a highly qualified Measure Technician to add to our staff and support continued growth on our Memphis, TN team.

RESPONSIBILITIES:

  • •Ensure NPS goal of 85% is met, through constant tracking/training/championing of Medalia Scores with EVERY member of the operations team.
  • •Oversee security for both locations and review cameras throughout the day and after business hours.
  • •Receive all paperwork from installers once project has been completed.
  • •Review and approve labor.
  • •Ensure compliance of processes placed between sales, operations, install and final accounting for every project.
  • •Recruit, interview and hire for all operations positions (admin, warehouse, service, measures, install crews).
  • •Work directly with homeowners to resolve installation and service process concerns.
  • •Handles escalated or complex customer concerns.
  • •Responsible for scheduling and completion of Master Installer certification training for all lead installers.
  • •Assist in training of all new installation and service candidates.
  • •Lead regularly scheduled meetings with all operations staff.
  • •Maintain and update Monthly Budget Report.
  • •Maintain and update Installer Bonus Report.
  • •Work closely with GM (escalating customer concerns, staff needs etc.).
  • •Ensure homeowner satisfaction, as measured through customer satisfaction surveys, by training and coaching installation crews on technical capabilities and customer service.
  • •Accounts receivable.
  • •“Squeeze” schedule – maintain 85% of goal.

QUALIFICATION/REQUIREMENTS:

  • Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry.
  • Demonstrated analytical problem solving and decision making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions.
  • Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions.
  • Proven customer resolution skills required; customer oriented.
  • Diagnostic skills; assessment, problem solving and decision making.
  • Demonstrated interpersonal communications skills; strong listening and empathy skills. Clear and readable written documents, graphics, drawings and messages.
  • Proven organization skills; prioritize and organize tasks, efficiently and effectively.
  • Detail oriented.

We value integrity and quality if you share these values and are a talented professional with a demonstrated track record of success, we’re interested in hearing from you to assess your fit with our high-energy and success-oriented team!

Company Description
We are a high-end custom door and window company. We Sell, Manufacture, Install and Service our own products!

Renewal by Andersen

Why Work Here?
Tremendous opportunity for growth in the best full-service window and door company in the US.

We are a high-end custom door and window company. We Sell, Manufacture, Install and Service our own products!

Renewal by Andersen's Logo

Address

4161 Senator Street

Memphis, TN
USA

Industry

Business

Website

View all jobs at Renewal by Andersen

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.