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Customer Service Representative

Renewal by Andersen Rochester, NY
  • Expired: over a month ago. Applications are no longer accepted.

Renewal by Andersen of Western NY is seeking a CSR to join our growing team. The CSR is responsible for supporting the Field Service Technicians in the service department as well as support and develop good relationship with Renewal by Andersen customers that require after-install services. Report out weekly on all Services that were opened and completed as to ensure complete customer satisfaction.

Primary responsibilities include:

  • Scheduling of 3 service technicians day to day appointments between the Rochester and Buffalo Territories.
  • Receiving/ supporting all customer who call in with a post-install related service and develop a trusting relationship with each customer to ensure complete satisfaction.
  • Touch base calls to customers with the progress of their service appointment and service timeline.
  • Keeping track of jobs and ensuring that all service parts have been ordered and delivered to the proper warehouse for pickup by the service technicians for the scheduled service.
  • Ensuring the service technician has all required materials for the service.
  • Coordinate and organize service folders, system tracking, and other documents related to the service.
  • Responsible for closing out all services when completed and submitting them for re-imbursement through RbA Corporation.
  • Ensure open communication between service managers and production team to assure Home Owner Satisfaction is exceeded.

Position requires the following skills:

  • Strong verbal and written communication skills as you will interact with customers daily.
  • Proficiency in Microsoft Word and Excel.
  • Strong customer service skills.
  • Strong interpersonal skills.
  • Experience in job scheduling is a plus.
  • Dependability in meeting deadlines, following through on commitments and ensuring high levels of customer satisfaction

Renewal by Andersen

Why Work Here?

Renewal by Andersen will install 2 billion dollars in windows this year. More than our next three competitors combined!

RENEWAL BY ANDERSEN CORPORATE VALUES Each employee is responsible for upholding these values in their daily activities. HOMEOWNER FOCUS: We are committed to understanding our homeowner customer’s real needs and expectations, and exceeding them. We recognize that a delighted customer is our best recommendation to future business. SAFETY: We are committed to the safety and well being of the people who come into contact with our products. EXCELLENCE: We set the highest standards for our professional performance, our products and service. We are committed to continuous quality improvement in all that we do. INTEGRITY: We are committed to working fairly and honestly with all those with whom we come in contact. INNOVATION: Our motto “different and better” connotes innovation, aesthetic and economic value... going beyond the expected into the surprising. TEAMWORK: We foster an environment where individual skills and talents are recognized and encouraged to thrive in a cooperative team environment. INDIVIDUAL DIGNITY: We believe that respect for each other’s cultures, point of view and professional business styles significantly contributes to our business goals. CITIZENSHIP: We believe that we have a direct and compelling responsibility to our communities to conduct our business ethically, to engage in responsible stewardship of the environment, and to concern ourselves with the welfare of the people in the communities in which we work. ANDERSEN “CODE OF BUSINESS CONDUCT” Each employee is responsible for adhering to the Andersen Code of Business Conduct.

Address

80 Newbury
Rochester, NY
USA

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