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Customer Service Representative

Renewal by Andersen of Westchester Stamford, CT

  • Posted: over a month ago
  • Full-Time
Job Description

RETAIL SERVICE REPRESENTATIVE

Stamford, CT


Renewal by Andersen is the full service replacement window division of the Andersen Corporation, the oldest and largest window manufacturer in the United States.  Drawing on the 110-year-old Andersen tradition of quality and innovation, Renewal is dedicated to providing a different and better customer experience. This is a great career opportunity to join America’s most respected and recognized replacement Window Company, working for the authorized affiliate in the Westchester, Putnam and Fairfield County area. We are committed to customer satisfaction and need to expand our support team to keep up with our 20% annual growth. From initial consultation to final installation, Renewal offers one-company accountability backed by a legacy of excellence. 

JOB DESCRIPTION

The Customer Service Representative is the main point of contact for our customers, helping to ensure we deliver an outstanding experience on every job. The Customer Service Representative schedules initial measurement appointments, provides updates on product deliveries, schedules final installation date and follows up on final completion to check customer satisfaction. The ideal candidate has outstanding customer service and communications skills, is very well organized and wants to be part of a highly successful operations team.  This is an excellent opportunity to join a growing company offering stability, competitive salary and benefits and opportunity to grow with a great brand name company.

RESPONSIBILITIES:

  • Review contract details to ensure accuracy and complete customer satisfaction
  • Enter new orders into CRM
  • Track progress of customer orders through all phases of project and provide internal updates to team
  • Schedule customer installations and track shipment of new orders
  • Build relationship with customers so they feel comfortable reaching out to you with questions during life of the project
  • Address customer concerns and work to resolve any issues quickly and accurately
  • Respond to and follow up on customer voice mails and emails to address concerns and resolve issues
     
  • REQUIREMENTS:
  • Minimum three years customer service experience
  • Experience working in construction or remodeling industry a plus
  • Excellent verbal and communication skills
  • Organized and detail oriented
  • Enjoys working with people, great interpersonal skills
  • Eager to deliver exceptional customer service
     

COMPENSATION / BENEFITS:
 

  • Salary Range: $42,000-$46,000
  • Monthly Performance Bonus
  • Medical / Dental Plan
  • Paid Vacation
  • 401k
  • Great work environment
  • Continuous training and education
  • Opportunity for growth
  • Hours – Monday to Friday; 8:30am-5pm
  • Convenient location in Stamford, CT

Renewal by Andersen of Westchester

Address

Stamford, CT
USA

Industry

Business

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