Self Pay Collector (19136)

RemX is seeking a self pay collector for a client located in NE Philadelphia. 

Self-Pay Collector Job Description:

• Runs statements for each location monthly, determines claim was processed correctly and patient was advised of amount due and sends invoices as applicable.
• Makes outbound calls to patients to determine why payment has not been made.
• Responds to inbound calls to process CC, payment plans, and troubleshoot patient questions/complaints.
• Responsible for accurate and timely posting of patient payments 
•  Attempts to resolve any discrepancy and notify Supervisor of any recurrent issues.
• Reviews accounts and preps for collection approval from Regional Managers. 
• Provide monthly status reports or recommended write offs to Management.
• Updates system immediately when balances have been satisfied.
• Effectively implementing company policy change. 
• Responsible for accurate and timely refund due to patients.

 #ZR

• Must be familiar with  Health Insurance Explanation of Benefits in order to properly answer patient billing questions.  
• Excellent communications skills and the ability to provide top notch customer service 
• Experience working with Word and Excel