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Helpline Representative

RemX Miami, FL

  • Posted: December 01, 2020
  • Full-Time

Reputable Non-profit organization is seeking for a Social Work -Telephone Reassurance Representative with a Bachelors in Social Work, Science or Psychology. "Remote work available- Local candidates ONLY"

Telephone Reassurance Representative: Main goal is to provide follow up to applicants needing program assistance.
  • Perform Outbound service calls and follow up on database applications via phone
  • Perform questionnaires via phone for Food Stamp applications and other services available
  • Check-in on services needed
  • Responsible for following up applications/database applicants
  • Person must be detail driven - articulate and patient.
  • M-F business hours 8-5pm
  • Bilingual English/Spanish a MUST

Must have a Bachelors in Social Work, Science or Psychology

Job Requirements

Key Competencies
  • Professional communications skills
  • Telephone skills, listening, professionalism, organization and customer focus
  • Strong verbal and written communication skills are required
  • Ability to work independently as well as in a team environment
  • Detail oriented and organized
  • Ability to multi-task and prioritize based on client demands
  • Must have general knowledge of Microsoft Office

Must have a Bachelors in Social Work, Science or Psychology

Bilingual English/Spanish a MUST



Miami, FL
33222 USA
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