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Call Center Representative

RemX Aurora ,CO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for candidates who are passionate about making a difference!

Are you interested?

Our client is looking for a Call Center Representative.

Apply Now!

The ideal person will be doing the following duties.

  • Manage and resolve customer complaints.
  • Resolve billing issues.
  • Accurately identify, research and provide solutions to complex problems.
  • Escalate systemic issues for resolution.
  • Skillfully navigate multiple complex systems, policies, procedures, practices and methods in order to resolve customer inquiries.
  • Appropriately document all call information based on procedures.
  • Manage both call and chat inquiries.
  • Issue paper correspondence as appropriate.
  • Advise, counsel, and direct consumers towards community resources and health care options for the uninsured.
  • Provide information to the general public about departmental programs, benefits, rules, and policies.
  • Refer customers to appropriate parties for resolution when appropriate.

Knowledge and Experience

  • Working in Microsoft Office and Outlook.
  • Ability to answer phone calls and work in a fast-paced environment.
  • One year of related experience answering incoming/outgoing phone calls.
  • Experience in finance, billing, administration or policy in health care.

  • Interpret and apply program policies, procedures and established guidelines to educate benefits and coverage.

Preferred Qualifications

• Associates or Bachelor's degree.

• Bilingual in Spanish, Russian, Cantonese,         Farsi or Vietnamese – other languages will       be considered.




Aurora, CO