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Bilingual Customer Service Advisor (33411)

RemX West Palm Beach ,FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Reputable organization in West Palm Beach is seeking for a Bilingual Customer Service Advisor to join their team!

Ideal candidate enthusiastically delivers an exceptional customer experience to all prospects via telephone, chat, email, and walk-ins. Serves as a knowledgeable resource, guiding customers in understanding product features and benefits. Manages A/R for incoming orders.

Responsibilities include Customer Service and Accounting functions:

Customer Service:

  • Utilizes multiple service channels (in person, email, chat, phone, etc.) to provide an outstanding customer experience.
  • Serves as a knowledgeable consultant and assists customers in understanding products and benefits and purchasing products.
  • Utilizes proactive and intuitive techniques to enhance the customer experience by providing suggestions for products that match customer interests and needs.
  • Responds to inbound customer inquiries and escalates if necessary to find solutions to customer needs and requests.
  • Effectively responds to escalated customer inquiries from junior customer consultants and escalates if necessary to find solutions to customer needs and requests.

Accounting Responsibilities:

  • Manages daily A/R for all incoming orders.
  • Prepares daily deposits, handles cash, and closes out the cash register.
  • Reports daily postings of cash receipts and sales.
  • Enters accurate sales/accounts receivable transactions into SAP.
  • Prepares and post accounts receivables transactions.

Schedule: Monday-Friday 8:00AM-5:00PM

  • Bilingual English/Spanish - Exceptional oral and written communication skills. 
  • Articulate, persuasive communicator with excellent interpersonal skills. 
  • Savviness and experience with technology: Strong knowledge of MS Office Suite, Google, SAP, or other related platforms preferred.
  • Able to use effective and probing questioning and listening techniques to identify customer needs.
  • Self-starter with an entrepreneurial spirit and thirst for knowledge.
  • Demonstrates ownership, high-energy, and team player-can do attitude.

RemX

Address

West Palm Beach, FL
USA