Bilingual Care Coordinator (33760)

Bilingual Inbound Customer Service Agent

13.50 per hour for Bilingual 

12.50 for non Bilingual

Work From Home after completing training on site.

• Agent is responsible for answering all incoming calls and emails from internal and external sources and responding appropriately, while maintaining a professional, courteous demeanor.
• Agent will also confirm eligibility, determining transportation requirements and mode of transportation.
• Utilizes scheduling software to manage recurring, short notice and future trip scheduling.
• Troubleshoots and problem solves transportation issues with healthcare facilities and health plan personnel.
• Essential Duties and Responsibilities: Answer/handle incoming phone calls and emails in a timely manner
• Copying, typing, faxing, sending/receiving and distribution of emails/documents Interact with team members, other A2C department personnel, health plan personnel, health plan members medical providers/health care facilities and transportation providers
• Learn and develop proficiency with Transportation computer application
• Assist with managing recurring, short notice and future trip scheduling
• Adhere to all company policies and procedures 

• Education/Licensing/Certification: High School Diploma or GED
• Experience: One year of previous inbound call center experience or dispatcher preferred Experience in a high stress and high call volume center preferred
• Prior dispatch/routing experience is preferred 
• Effective oral, written and interpersonal communication skills Excellent organizational skills with attention to detail
• Critical thinking/problem solving skills
• Ability to manage and provide follow-up on projects/tasks, set priorities
• Proficient in Microsoft applications (Word, Excel, and Outlook)
• Ability to multi-task with minimal supervision
• Ability to learn and understand various computer programs
• Excellent customer service skills Collaborative/Teamwork orientation
• Excellent interpersonal skills with ability to maintain efficiency
• This is a temp to hire position offering full benefits.

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