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Bilingual Care Coordinator (33760)

RemX Clearwater, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Bilingual Inbound Customer Service Agent

13.50 per hour for Bilingual 

12.50 for non Bilingual

Work From Home after completing training on site.

  • Agent is responsible for answering all incoming calls and emails from internal and external sources and responding appropriately, while maintaining a professional, courteous demeanor.
  • Agent will also confirm eligibility, determining transportation requirements and mode of transportation.
  • Utilizes scheduling software to manage recurring, short notice and future trip scheduling.
  • Troubleshoots and problem solves transportation issues with healthcare facilities and health plan personnel.
  • Essential Duties and Responsibilities: Answer/handle incoming phone calls and emails in a timely manner
  • Copying, typing, faxing, sending/receiving and distribution of emails/documents Interact with team members, other A2C department personnel, health plan personnel, health plan members medical providers/health care facilities and transportation providers
  • Learn and develop proficiency with Transportation computer application
  • Assist with managing recurring, short notice and future trip scheduling
  • Adhere to all company policies and procedures 
  • Education/Licensing/Certification: High School Diploma or GED
  • Experience: One year of previous inbound call center experience or dispatcher preferred Experience in a high stress and high call volume center preferred
  • Prior dispatch/routing experience is preferred 
  • Effective oral, written and interpersonal communication skills Excellent organizational skills with attention to detail
  • Critical thinking/problem solving skills
  • Ability to manage and provide follow-up on projects/tasks, set priorities
  • Proficient in Microsoft applications (Word, Excel, and Outlook)
  • Ability to multi-task with minimal supervision
  • Ability to learn and understand various computer programs
  • Excellent customer service skills Collaborative/Teamwork orientation
  • Excellent interpersonal skills with ability to maintain efficiency
  • This is a temp to hire position offering full benefits.





Clearwater, FL