Skip to Main Content

Patient Team Customer Service Rep - Kansas - healthcare Call center

RemX The Workforce Experts
Lenexa, KS
  • Posted: over a month ago
  • $16 to $18 Hourly
  • Full-Time
  • Benefits: dental, medical, vision,
Job Description

 

$16.50 - $18 depends on experience + $1 extra dollar if bilingual spanish -ONSITE Call center

Must send email with resume to be considered to viviana.meza@remx.com (title: Patient team CSR Kansas)

American clinical laboratory, a Fortune 500 company that operates in 4 different countries is looking for a CSR for the Patient team.

 

Employment Type: Temp to hire (after 90 days)

Training: On-site in Lenexa KS. zp 66219

Post Training Schedules: 8 hr shift will be assigned between 7am-6pm CST Mon-Fri, and 1 day of the weekend 7a-4pm

Training Schedule: 7am-4pm CST Mon-Fri, 4 weeks (1 hour lunch)

Job Responsibilities

  • Manage inbound calls assisting with lab results, appointment scheduling, general info on what to expect and how to prepare for their visit to the Lab
  • Provide quality customer service during every interaction
  • Work in a production environment and meet daily, weekly, monthly metrics
  • Able to empathize, de-escalate, and deliver difficult news to irate customers

Requirements:

  • Healthcare/Call Center is desirable. Customer service, hospitality, guest services experience.
  • Passion and empathy. Ability to handle emotional situations.
  • Tech Savvy – using multiple systems, typing with speed and accuracy, working in e-mail/word/excel and eventually chat

Assessments:

  • typing / Basic Computer skills / Customer Service Success
  • Must pass Drug screen and background check

Benefits

  • payrate: $16.50 - $18 depends on experience + benefits
  • $1 extra dollar if bilingual spanish

  • Possibility to work from home after training ( not guaranteed)
    • Any agent sent to work from home must have a room with a door to work from, and must pass a visual inspection of the room by leadership
Company Description
About RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

RemX The Workforce Experts

Why Work Here?
Excellent opportunities offered!

About RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Address

9601 Renner Blvd

Lenexa, KS
USA

Industry

Business

Website

View all jobs at RemX The Workforce Experts

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.