Order Processing Customer Service

An International manufacturing company is looking for an Order Entry/Customer Service Rep, located in Garden Grove. This is a great opportunity with a stable company that provides excellent pay and benefits, this position will be on-site. This is a temporary to hire position.  Offering $20-$21/hr. DOE.

Order Entry/Customer Service Rep responsibilities include taking down customer orders, explaining options to customers, and helping our team process and fulfill orders as needed. 

Job Responsibilities

• Recording customer information in order to process orders
• Completing fields such as name, address, account number, item number, price, and any sales or promotions
• Inputting data into a central database to be used to fulfill orders
• Inform customers of prices and collect payment
• Process orders and distribute receipts
• Input orders into database
• Inform customer of expected delivery date
• Follow up on orders
• Handle complaints about unfulfilled orders
• Check inventory control

Job Requirements

• Bachelor’s Degree, preferred
• At least 2 years of office experience/data entry/customer service
• Excellent keyboarding and data entry skills
• Demonstrated proficiency with MS Excel, Word, PowerPoint and Outlook.
• Excellent organizational skills, superb accuracy and attention to detail
• Strong verbal and written communication and interpersonal skills
• Ability to multi-task, prioritize and manage time effectively
• Knowledge of office equipment including printers, scanners, multiple line phones, mail machines and binding machines
• Strong math skills and problem solving