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Member Service Representative (MSR) - Landmark

Reliant Federal Credit Union Casper, WY

  • Posted: May 08, 2021
  • $14 Hourly
  • Full-Time

Reliant Federal Credit Union of Casper, WY is seeking to hire a full-time Member Service Representative to provide our members with guidance on our services and make it easy for them to take care of their financial business. Do you love working in customer service but are looking for better hours and better pay? Are you interested in starting a career in the financial industry? If so, this may be the position for you!

This member service position offers a competitive starting pay of $13.82/hour. We also offer generous vacation and sick time, paid holidays, 0% interest on clothing loans and/or computer loans, and a 401(k) plan with company match up to 6%. Plus we allow time off for community service. If this sounds like the opportunity for you, apply today!


Reliant Federal Credit Union was established in Casper, Wyoming in 1936 during the height of the Great Depression. At that time, few families could obtain affordable credit and trust in banks was at an all-time low. As a financial institution owned by its members, our goal at that time --and today-- was to bring affordable financial services to members and help them fulfill their dreams.

We believe that our employees are our greatest asset in achieving our mission to provide financial services that educate, prepare, and empower members. We are dedicated to provide all employees the opportunity to grow and expand their careers. We also have a strong commitment to the community. We offer employees time to volunteer and encourage them to serve on different boards of directors, deliver meals on wheels on a regular basis, or serve lunch at the Wyoming Rescue mission.


As a Member Service Representative, you arrive each day full of energy and ready to provide unsurpassed member service to our members. Acting as a brand ambassador you educate members on the products and services we offer. You develop strong relationships with our members by answering their questions, asking questions that identify their needs, and offering solutions. In addition to providing exceptional customer service, you also manage all aspects of member transactions.

When people want to complete transactions, solve problems, or learn more about our credit union, you are usually the first point of contact. You provide engaging personal service to our members and truly care about finding real solutions for their financial needs. When challenging situations arise, you handle them cheerfully and in a professional manner. You take pride in being the face of Reliant Federal Credit Union and projecting a positive image to our members and prospective members alike!


  • High school diploma or equivalent
  • Six months of related experience
  • Customer service experience

Do you have strong communication skills? Are you attentive to detail? Can you multitask? Do you have a stellar work ethic? Are you reliable and honest? Do you present yourself professionally? Can you maintain a calm and courteous demeanor in demanding situations? If so, you may be perfect for this position!


If you feel that you would be right for this Member Service Representative position, please fill out our, mobile-friendly application so that we can review your information. We look forward to meeting you!

Reliant Federal Credit Union


Casper, WY
82604 USA



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