A leading 24/7/365 provider of Same-Day Delivery and Logistics since 1985 is seeking full-time Dispatch Managers.
Responsible, Accountable, Professional, Positive, Results Oriented, Passionate, Progressive, Courageous - these are some of our core values and the basic components of our team. We have a passion for providing the best service possible to our customers and vendors and helping them succeed is our number one goal. We challenge ourselves to think progressively in every aspect of our professional life with the mentality that this paves the way to future growth. We believe in doing business the right way, the way things ought to be done - the Reliable Runners way.
We are looking for people who not afraid to take chances, suggest new ideas, and learn new skills, both personally and professionally. If this resonates with you and you believe yourself to be someone who fits in with our company mentality and culture, then please consider us as an option for your next career opportunity.
As a team member you will be critical to our success. Your efforts will help Reliable Runners grow and succeed through continued improvement and increased customer satisfaction and retention.
· Monitor fleet performance and adherence to external customer and vendor requirements/agreements. Identify and address operational problems within routes and fleet utilization.
· Communicate effectively with management, customers and vendors to ensure on time performance
· Documentation of service issues
· Follow standard operating procedures and related processes to ensure data accuracy and accountability throughout all systems
· Assist driver fleet and management to ensure customer satisfaction
· Long term future opportunities for the right motivated individuals
· Local area resident preferred.
· Starting wage $16.00 - $25.00 per hour commensurate with skills & experience.
*This position requires a daily physical presence at our offices in Mentor, OH and or a customer location in the Cleveland area. Must be available and willing to work occasional 2nd and 3rd shifts and weekends if needed.
· Attention to detail
· Professional demeanor
· Prior dispatch and customer service experience
· All applicants must be over 21 years of age
· Must thrive in fast paced, high stress environment
· Thorough knowledge of Cleveland and Northeast Ohio
· Above average computer skills (MS Windows based software including Outlook/Excel)
· Strong communication skills and telephone etiquette
· Background check
· Drug screen
*Compensation commensurate with skills and experience. Sec. 105 defined contribution health reimbursement plan, 401(K), paid vacations, paid sick time, performance based bonuses.
Expedited Delivery Services (on call), Scheduled Delivery Services, Routed Delivery Services, Expedited Freight Services, Lab/Medical/Pharmaceutical Delivery Services, Fleet Outsourcing Services, Distribution Services, JIT Parts
Why Work Here?Reliable Runners is a leading provider of same-day delivery and distribution services in Northeast Ohio. Reliable Runners manages the transportation, distribution and logistics for a rapidly expanding list of hundreds of clients. We provide service throughout North East Ohio, and when our clients transportation and distribution needs extend across North America, we enlist qualified associate partners across the continent to see that the requirements are satisfied. We proudly serve our constantly expanding base of hundreds of active clients by being a "reliable" one-click-source for the fastest, most affordable, same-day delivery solutions available. Reliable Runners delivers anything, anyplace and anytime - FAST! 24/7,365. "Reliable" performance and quality, in addition to the highest level of professional customer support, the best communications and information management technology available, including our eZrunnerTM on-line ordering, tracking and reporting tool. Our customers enjoy peace of mind in knowing that they are doing business with an established, well-managed company with over 30 years of success and over 100 years of combined industry experience. At Reliable Runners, we are dedicated to being known as the first and best choice throughout our industry. www.rrunners.com is the place to go for all your express delivery, distribution and freight needs. Reliable Runners reputation for FAST service was earned over the years and substantiated by a proven history of on time delivery. We provide service guarantees and performance that our customers can count on along with a substantial investment in technology, and its plain to see why we are regarded as the premier service provider throughout the region. Moreover, we have and will continue to invest in the best people and the best systems available to offer this level of consistent service. Specialties: Expedited Delivery Services (on call), Scheduled Delivery Services, Routed Delivery Services, Expedited Freight Services, Lab/Medical/Pharmaceutical Delivery Services, Fleet Outsourcing Services, Distribution Services, JIT Parts
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