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Customer Service Representative

RelaDyne Ukiah, CA

  • Posted: June 30, 2021
  • Full-Time

Job Title: Customer Service Representative

Job Objective: Assist with administrative support and deliver outstanding customer service. Project a professional company image through in-person and phone interaction.

Deal Directly with customers either by telephone or email

Perform general clerical duties to include but not limited to: copying, faxing, mailing and filing

Processing daily invoicing duties, communicating with internal and external customers.

Coordinate and communicate customer orders/questions/requests with operations and sales teams.

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Set up new customers

Process orders, forms, applications and request

Organize workflow to meet customer timeframes

Maintain customer databases

Communicate and coordinate with internal departments

Provide feedback on the efficiency of the customer service process

Track, purchase & manage stock of office and kitchen supplies as needed

Prepare correspondence and presentations

Prepares and coordinate mail, faxes, and express packages.

Manage other tasks (ongoing or project) as deemed necessary by management

Work on special projects as needed

Must be able to analyze situations for safety and practicability, and deal with problems involving few concrete variables in fairly standardized situations.

Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety in mind at all times.

Knowledge, Skills, and Abilities:

Excellent verbal and written communication skills

Ability to work in a deadline driven environment.

Dependable with a positive attitude

Self-motivated and able to work independently as well as part of a team

Excellent interpersonal & problem-solving skills

Excellent phone etiquette

Customer-focused & proficient relationship builder

Proficient knowledge of Microsoft Word, Excel, PowerPoint

Ability to explore and learn other software applications

Ability to prioritize and manage deadlines

Accuracy and attention to detail

Strong organizational skills

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Vision: minimum vision required to prevent injury from oneself and others

Hearing: perceiving the nature of sounds with or without correction

Talking: expressing or exchanging ideas by means of the spoken word

Lifting small weighed objects constantly; 20 pound objects frequently and 20-50 pound objects occasionally

Climbing ladders, stairs and ramps

Balancing, pushing and pulling

Crouching, kneeling, reaching and grasping objects

Walking: move about inside the office and/or branch facilities as well as airport/travel needs

Sit/Stand: Must be able to remain in a stationary position 50 percent of the time

Capable of traveling as required

Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled



Ukiah, CA
95482 USA



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