Customer Service Representative
RelaDyne Ukiah, CA
- Posted: June 30, 2021
Job Title: Customer Service Representative
Job Objective: Assist with administrative support and deliver outstanding customer service. Project a professional company image through in-person and phone interaction.
Deal Directly with customers either by telephone or email
Perform general clerical duties to include but not limited to: copying, faxing, mailing and filing
Processing daily invoicing duties, communicating with internal and external customers.
Coordinate and communicate customer orders/questions/requests with operations and sales teams.
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Set up new customers
Process orders, forms, applications and request
Organize workflow to meet customer timeframes
Maintain customer databases
Communicate and coordinate with internal departments
Provide feedback on the efficiency of the customer service process
Track, purchase & manage stock of office and kitchen supplies as needed
Prepare correspondence and presentations
Prepares and coordinate mail, faxes, and express packages.
Manage other tasks (ongoing or project) as deemed necessary by management
Work on special projects as needed
Must be able to analyze situations for safety and practicability, and deal with problems involving few concrete variables in fairly standardized situations.
Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety in mind at all times.
Knowledge, Skills, and Abilities:
Excellent verbal and written communication skills
Ability to work in a deadline driven environment.
Dependable with a positive attitude
Self-motivated and able to work independently as well as part of a team
Excellent interpersonal & problem-solving skills
Excellent phone etiquette
Customer-focused & proficient relationship builder
Proficient knowledge of Microsoft Word, Excel, PowerPoint
Ability to explore and learn other software applications
Ability to prioritize and manage deadlines
Accuracy and attention to detail
Strong organizational skills
Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
Vision: minimum vision required to prevent injury from oneself and others
Hearing: perceiving the nature of sounds with or without correction
Talking: expressing or exchanging ideas by means of the spoken word
Lifting small weighed objects constantly; 20 pound objects frequently and 20-50 pound objects occasionally
Climbing ladders, stairs and ramps
Balancing, pushing and pulling
Crouching, kneeling, reaching and grasping objects
Walking: move about inside the office and/or branch facilities as well as airport/travel needs
Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
Capable of traveling as required
Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled
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