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Admin/Clerical - Customer Service Representative Associate

Lexington, KY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Shift Hours:
7:00 - 3:30
on:Acts as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders. Customer Service may be by telephone, fax, email or regular mail. Provides basic product/service/application information. Provides basic information on pricing and product availability. Must process orders, requests, returns and adjustments. Enforces policies within guidelines. Develops or prepares reports as required. Must efficiently utilize the computer support system. Utilizes internal contact resources for specific situations. Exercises judgment and diplomacy as required. Maintains current information in an easy-to-use format. Must be an effective communicator. Must have some basic knowledge of computers. Coordinates and expedites services issues to higher levels or other departments as needed.Additional Job Requirements:Must be proficient in excel, must have good phone skills, able to multitask, will be working and assisting other ISR's with customer order backorder log and updating ship dates in the system, checking supplier p.o.'s for confirmation and ship dates, data entry (quotes and entering orders), working RMA's, setting up stock ADD's



Lexington, KY
40509 USA



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