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Executive Director

Regional Emergency Dispatch Center Massillon, OH
  • Expired: over a month ago. Applications are no longer accepted.

Announcement Closes: 12:59 PM, August 14, 2019

Executive Director Position

Joining the Regional Emergency Dispatch (R.E.D.) Center means you’ll never stop growing, learning and improving. You’ll work in a fast-paced, challenging, and exciting environment. You’ll receive a competitive salary and excellent benefits package. Most of all, you can make a real and positive difference in people’s lives.

Essential Functions & Responsibilities

Performs work in accordance with established rules, regulations, and instructions from management who review work through reports, conferences, and observations of efficiency.

Development of Center morale, team spirit and encouragement of positive attitude toward colleagues and public.

Liaison to law enforcement, fire, and EMS while promoting cooperation between the agencies in all matters related to the Center and other specific components.

Develops, updates and complies with all policies and procedures relating to communications personnel and the operation of the Center as well as enforcement of any local ordinances.

Ensures all reports/logs, geographic codes and protocols submitted by communications personnel are complete, timely and accurate.

Maintains confidential audio and video records for law enforcement, fire, and EMS and oversee supply of recordings as requested for review and/or evidence.

Notifies LOGIC Board of any events of extreme importance.

Maintains and ensures compliance with any disaster preparedness protocols.

Participates in any emergency operation plans identified in the specific Standard Operating Procedures for the contracted agencies during emergencies.

Ensures maintenance of all equipment and databases in the Center including regular interaction with vendors and oversight of all contracts.

Ability to stay current with technology as it may pertain, assist, or be applicable to the Center.

Promotes and maintains responsive community relations

Contributes to any contracted agency's advisory meetings.

Maintains all certifications of Telecommunicators and supervisory staff.

Recommends training for employees as appropriate.

Addresses questions or complaints regarding the Center and conducts investigations as needed.

Enforces all safety rules and regulations.

Responsible for recommendations involving discipline, selection, retention and/or termination of assigned personnel.

Necessary Knowledge, Skills and Abilities

Knowledge of all aspects of a communications center operation.

Knowledge and background of emergency and routine law enforcement, fire and EMS communications and dispatching procedures.

Knowledge of communication facilities, equipment and management practices as they pertain to the operation of a public safety communications center.

Knowledge of technology systems utilized by a public safety communications center.

Hands-on ability relative to the performance of the dispatch function. The position requires an individual that must be capable of performing multiple tasks simultaneously, sometimes under stressful emergency-related conditions with excellent customer service skills. The ability to handle telephone, radio and dispatch traffic is essential.

Excellent oral and written communication and excellent typing skills. Candidates are required to have exceptional interpersonal skills and the ability to manage multiple priorities.

Supervisory skills and ability relative to personnel matters, including performance evaluation and disciplinary procedures.

Knowledge of accepted call handling and dispatching practices for public safety telecommunicators with an emphasis on professionalism and a high level of customer service.

Knowledge of the principles and practices of radio communications as well as the proper policies and procedures used in public safety dispatching with an emphasis on professionalism and a high level of customer service.

Knowledge of the Center’s geographical service areas.

Knowledge of operational needs of public safety responders.

Knowledge of National Incident Management System (NIMS) and Incident Command System (ICS) as it relates to a public safety communications center.


Work independently with minimal supervision.

Supervise and evaluate subordinate personnel.

Assist with coordination of training for subordinate staff.

Coordinate multiple priorities and completing projects on time.

Communicate effectively and professionally, both orally and in writing.

Work collaboratively and cooperatively with co-workers and personnel from contracted agencies.

Present ideas and recommendations in a clear and concise manner.

Be reliable, dependable and report for work on a consistent basis.

Required Qualifications and Skills

The Executive Director must possess a high school diploma or GED equivalent; college degree preferred. She or he must have a minimum of five years experience at a management level in public safety; i.e., the police service, fire service, or dispatch center operations, and should have knowledge of current emergency dispatch operations, human resources management, emergency operations management, budget preparation, and use of computers. Any combination of education, training and experience that indicates possession of the knowledge, skills, and abilities listed above is considered relevant and viewed in a positive manner

Work Environment

Work involves supervisory tasks with considerable independent judgment, analysis and evaluation.

Required to work various shifts, be flexible in hours of attendance including holidays, weekends and may be called to duty anytime as an emergency response to critical incidents involving contacted agencies, the Center or its staff.

Responsible for the safety and security of all audio and video recorded data.

Constant contact with the LOGIC Board, contracted agencies, and employees through telephone.

Physical Demands

Dexterity of hands and fingers to operate personal computers.

Sitting for extended periods of time while working at computer keyboards, monitoring a variety of public safety communications systems and completing documentation required of operations.

Vision, specifically to include up close, distance, color and peripheral; depth perception and ability to adjust focus.

Hearing and speaking to exchange information with emergency callers and public safety personnel.

Exposure to moderate noise.


  • Health insurance
  • Dental insurance
  • Supplemental insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule
  • Deferred Comp

To apply:

  • Deliver application in person or mail;
  • Regional Emergency Dispatch Center
  • 5735 Wales Ave NW
  • Massillon, Ohio 44646
  • (2nd Floor of the Jackson Twp. Administration Building)

Local Organized Governments In Cooperation (L.O.G.I.C.) does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, or disability in the employment of persons.

Regional Emergency Dispatch Center

The Regional Emergency Dispatch Center provides dispatch service for 20 police and fire agencies located in western Stark County. R.E.D. Center answers calls for service from the public and dispatches the proper response to the call for service. R.E.D. Center is the first contact the public has when requesting assistance from a public safety entity. The Center dispatched 140,000 calls in 2018.


5735 Wales Ave NW, Massillon, Ohio 44646
Massillon, OH