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Powersports Service Director

Regional Automotive Group
Laconia, NH
  • Posted: over a month ago
  • Full-Time
Job Description

At our organization, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at our dealership is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

  • Medical
  • Very competetive compensation
  • 5 day work week
  • 401K
  • Paid Vacation
  • Company Holidays
  • Employee Discounts on Products and Services

Responsibilities

  • Assist customers in servicing, repairing and explaining each service needed
  • Understand customer; match requirements and concerns to various service options
  • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
  • Stay up to date on product training as required
  • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
  • Track all expenses for the department.
  • Work with the Parts Manager to ensure parts are in-stock or ordered in a timely manner as needed for all scheduled repairs.
  • Effectively train and supervise all service department team members to meet department and company goals.
  • Handle and resolve customer complaints courteously and professionally.
  • Keep up-to-date on manufacturer warranty procedures.
  • Knowledge and compliance with the federal, state, and local regulations that affect operation.
  • Ensure that all department employees follow their assigned work schedules and enforce to the absenteeism, reporting and tardiness policy.
  • Forecast goals and objectives for the department and strive to meet them.
  • Hire, train, motivate, counsel and monitor the performance of all service department staff.
  • Implement & carry out safety requirements.
  • Demonstrate behaviors within Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

  • A minimum of 2 years of experience as a service manager
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record & valid driver's license
  • Driven personality, eager to improve and able to work within and support internal teams

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Regional Automotive Group

Address

Laconia, NH
USA

Industry

Business

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