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Customer Care Representative

Regency Pet, LLC
Eagle Bridge, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Role Overview:

Reporting to the General Manager and working closely with other members of the operations team, the Customer Care Representative is the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product/services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency.     


  • Provide a high level of customer service via telephone, email, written communication, or personal contact to resolve mostly routine problems and requests.
  • Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
  • Ensure order instructions and information are submitted accurately and per customer specifications.
  • Maintain current and accurate order entry information in all required software programs.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Additional duties as assigned.

Education, Work Experience Requirements and/or Competencies: 

  • High School Diploma or GED
  • Associate Degree or equivalent from two-year college or technical school preferred.
  • 3+ years of previous customer service experience preferred, or equivalent combination of education and experience
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management
  • Self-motivated with critical attention to detail, deadlines, and reporting
  • Ability to work overtime as necessary.

 All other duties – Perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Physical Requirements: 

What is physically required to perform the daily tasks and job duties?

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to talk, listen and speak clearly on telephone and in person
  • Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
  • Regularly/Occasionally lift and/or move up to 10 pounds unassisted. 
  • The noise level in the work environment is usually low/moderate.

Regency Pet, LLC


Eagle Bridge, NY
12057 USA



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