Program Director

Refuge for Women is a non-profit, faith based organization providing specialized long-term care for women who have escaped human trafficking or sexual exploitation. With multiple locations across the U.S., Refuge for Women offers up to twelve months of safe housing, at no charge to the resident, with around the clock care as residents progress through evidence-based, trauma-informed programming.

Refuge for Women is a faith-based organization and it is important for staff to share the same basic values and expectations held by Refuge for Women. We require that all staff are believers in Jesus Christ. Read our Statement of Faith.

PROGRAM DIRECTOR (Full-Time)

Position Overview

The Program Director oversees and directs staffing, administration and execution of the program and house operations in accordance with the mission, values and goals of Refuge for Women. Supervises program staff and volunteers to help conduct and coordinate day-to-day program and house activities with the residents. Model healthy and loving relational boundaries in a home environment as residents heal and learn successful life skills. 

Summary of Responsibilities

House Operations (75%)

• Review applications and conduct interviews with potential residents
• Direct the intake process and oversee orientation period of new residents
• Oversight and/or direct involvement in crisis situations with residents
• Direct programming and scheduling of day-to-day activities with the residents
• Facilitate psychoeducation classes, teach, coach and counsel the residents as they progress through required program components 
• Work with other staff, volunteers or shift leaders to schedule residents’ appointments and arrange transportation for medical, recovery meetings, church, grocery shopping, training and employment activities
• Work with Volunteer Coordinator to plan group volunteer activities and find individual volunteers as needed for transportation, teaching classes or other house operations
• Work with Executive Director and Volunteer Coordinator to provide orientation, training and development for program house staff and volunteers according to established HR policies and Refuge for Women program requirements

Leadership Team Operations, Planning and Administration (25%)

• Planning, budgeting, goal setting, assessing, reporting on the program to the Executive Director / Board
• Participate in staff meetings, trainings and development activities
• Track, review and report resident data quarterly to National Program Director
• Organizing and implementing the policies, processes, procedures and reporting mechanisms of the program
• Maintain positive, functional working relationships with community, government and referral agencies
• Participate in regular audits of program and house operations
• Coordinate and consult with other Program Directors to ensure smooth transition of residents to the next phase

Skills and Expectations

• Strong written and verbal communications skills including Word, Excel and Google email and applications
• Strong project management, servant leadership and teamwork skills
• Self-motivated, organized, persistent
• Ability to adapt to frequently changing priorities and handle crisis situations

Qualifications

• Bachelor's Degree in counseling, social work or related field preferred but will consider related experience
• Certification or experience working with women in recovery from addictions (e.g. CR, AA, 12-step program)
• Demonstrated understanding and implementation of trauma-informed, recovery-oriented therapeutic practices
• Willingness to engage in ongoing training in trauma informed practices, mental health and/or recovery issues