Account Manager, Key Client(s)- Remote Position Immediately Available!

Job Summary: The Account Manager, Key Clients will be responsible for working with assigned clients or client projects to see the projects through to completion, assist the sales lead in securing repeat business, serving as a conduit for marketplace feedback and, ultimately, ensuring the best possible experience and project outcome for the client. The Account Manager is responsible for managing assigned accounts by setting up the delivery of advertising programs including advertising creative deadlines, technical specifications, and tracking of delivery working closely with sales and operations to maximize effectiveness of advertising campaigns during the post-sale process.

Primary Activities and Responsibilities:

• Liaison between refuel client, account director and planning/operations
• Maintain line of communication between sales lead, client, and refuel operations
• Create and conduct internal/external program guidelines prior to the start of campaign (kick-off calls)
• Resolve client billing discrepancies and issues as they arise
• Resolve campaign issues in a timely and productive manner, identify and implement improvements
• Actively listen to understand client perspective and ensure continuous understanding
• Provide project management support through the proposal process based on client needs with direction/input from internal and external sources
• Liaise with marketing, operations, sales lead and client to create media plans based on client budget criteria
• Gather detail from client/agency for media plan
• Coordinate between refuel divisions on constructing plans
• Present media plans in conjunction with the sales lead to client/agency
• Manage all aspects of the planning, buying and billing process for order
• Create post campaign reports
• Prepare client recap of executive media plan- with the assistance of Account Director/digital/marketing/offline teams
• Review POPs for accuracy and completeness
• Account Director Back-up

Qualifications:

• Bachelor’s degree from an accredited institution, preferably in marketing, public relations, business or communications or relevant job experience
• 3 to 5 years of experience in an ad agency or media company (preferred)

Knowledge and Skills:

• Ability to be a self-starter, be attentive to details, and work independently
• Ability to establish rapport and relationships with individuals at all levels internally and externally
• Ability to manage time and effectively manage deadlines and goals
• Ability to manage expectations of internal and external customers
• Ability to prioritize workload and meet tight deadlines
• Comfort working in fast-paced, rapidly changing environment
• Organizational and time management skills
• Strong interpersonal skills both in person and by phone, with high professionalism
• Strong communication skills including writing, proofreading skills and speaking
• Strong project management skills
• Strong customer service ethic and high expectations for quality
• Superior phone skills, excellent verbal and written communication
• Team orientated
• Understanding of the inner working of advertising agencies and client marketing departments
• Understanding of media planning and buying procedures
• Proficient using the latest versions of Microsoft Office (Excel, Word, PowerPoint)

Job Requirements:

• Travel up to 10% may be required
• The applicant selected for this position may be required to successfully complete a background check. Passing results must be received prior to start date in new position.