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Clinical Operations Manager

Refresh Mental Health Hartford, CT
  • Posted: over a month ago
  • $40,000 to $55,000 Annually (plus commission)
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Refresh Mental Health, is seeking a strategically focused Clinical Operations Manager to provide leadership, direction, and support to all aspects of executive and healthcare clinic operations for the state of Connecticut. This individual will establish and maintain effective professional relationships with clinicians, physicians, staff, patients, referral sources and the public as well as formulate and administer policies and procedures, participate in strategic planning and business development activities and assist in the professional development and execution of the daily operations of the various mental health businesses.

Key Functions:

  • Recommend, develop and assist in the strategic long-range planning and budget process as it relates to all clinic departments in support of the clinics' mission, philosophy and goals and responsible for performance to budget on a weekly, monthly, quarterly and yearly basis.
  • Evaluate and make recommendations for business development and expansion opportunities within assigned territories
  • Oversee the implementation of all expansion projects within assigned territories
  • Provide leadership and mentoring to management staff in establishing department objectives related to staffing, policies, and procedures
  • Work collaboratively with leadership in the development and govern the annual budget for the clinic operations area and implements plans to achieve budgetary goals
  • Monitors compliance of all clinic metrics (Customer Service, Membership, Retention, etc.) and ensure all operational services meet regulatory and quality standards
  • Provide continual process improvement including all clinic processes and/or services
  • Maintain professional affiliations and enhance professional growth and development to remain current in the changing healthcare trends as related to the management of clinic operations
  • Maintain and grow relationships with referral sources
  • Plans and facilitates community outreach and education activities, as appropriate to the position; may serve as a liaison and representative to community organizations
  • Bonus Structure in place for growing Refresh’s brand and representation in the Virginia region.
  • Promoting the image of Refresh to the regional and national community

Requirements:

  • Master’s degree (Mental Health related field). Doctoral degrees preferred.
  • At least 10 years' experience with increasing management responsibility within healthcare services as the top business leader of the practice or organization (Clinical Supervision experience preferred)
  • Strong understanding of clinic financials with the ability to analyze operations and continually implement operational improvements and processes
  • Must be willing to drive to various office locations throughout CT
  • Strong business acumen and proven strategic leadership skills.
  • Must have previous clinical or executive director experience in an Outpatient setting (higher levels of care preferred)
  • Strong communication skills, both written and verbal
  • Making solution recommendations client-focused and persuasive collaboratively with sales, managed care, or other divisional executives
  • Ability to travel to various sites within the CT and NY region

Skills:

  • Build trust-based relationships as a strategic partner
  • Executive/Professional Presentation skills including content development and delivery
  • Self-awareness and effective communication with high-level executives
  • Objection resolution skills that uncover additional needs while deepening the relationship
  • Making solution recommendations client-focused and persuasive collaboratively with sales, managed care, or other divisional executives
  • Big picture thinker with a high degree of organizational skill and a team player.

Refresh Mental Health is the parent company of premier outpatient mental health, substance abuse & eating disorder practices across the US. We are one of the largest and fastest growing private behavioral health companies in the US with over 700 clinicians and 25 practices in 17 states. We are actively seeking partnerships with counselors, therapists and other behavioral healthcare providers nationwide. Our goal is to provide an excellent working environment and resources for clinicians, so they can focus on what they do best-providing exemplary care to clients.

EO Statement

Refresh is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Type: Full-time

Refresh Mental Health

Refresh Mental Health is the parent company of premiere outpatient mental health, substance abuse & eating disorder practices across the US. We are one of the largest and fastest growing private behavioral health companies in the US with 1000+ clinicians in over 20+ practices in 17 states and growing. We are actively seeking partnerships with counselors, therapists and other behavioral healthcare providers nationwide. Our goal is to provide an excellent working environment and resources for clinicians, so they can focus on what they do best — providing exemplary care to clients. See Open Positions for all of our Clinics and Offices at https://www.refreshmh.com/join-our-team/careers/ EO Statement Refresh is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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