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Customer Onboarding Associate

Reed Hein & Associates Seattle, WA
  • Posted: 29 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Please visit our website to apply to this position!


  • Answers inbound calls and makes outbound calls
  • Responds to emails both external and internal
  • Collects and reviews timeshare documents
  • Updates the CRM and document collection site
  • Verify Documents on File
  • Maintain a deep understanding of the product and speak and assist customers about the most relevant features and functionality for their specific needs
  • Assists the customer with updates on their exit and answers questions regarding the exit process
  • Provide timely responses to customer interactions and inquires
  • Complete assigned tasks in an organized manner to ensure project deadlines are met
  • Processes incoming mail
  • Meets individual and team performance standards
  • Adheres and follows the company’s Core Values: Integrity, Accountability, Empathy, Creativity, Collaboration and Evolving
  • Adheres and follows the companies mission statement: “Every day we wake up ready to serve our customers by being excellent at customer and employee experience, n house expertise, external partnerships and fiscal responsibility. We do this to create a scalable, predictable experience our customers know and trust.”
  • Other job duties as assigned


  • 1-2 years of customer success, preferably customer facing a professional services organization
  • Excellent time management and interpersonal skills
  • Strong analytical skills, detailed oriented and ability to problem
  • Provide Excellent Customer Service according to company standards
  • Relationship building skills
  • Excellent communication skills, which includes oral written and listening
  • Flexibility which includes but not limited to work cross-functionality in a fast-paced environment
  • Be a subject matter expert on the document process
  • Positive attitude
  • Basic Computer skills
  • Ability to learn and navigate CRM and other required systems

Reed Hein & Associates

Why Work Here?

If you’re looking for an organization that puts customers, employees, and culture front and center, then you’ve found the right place.

About Reed Hein & Associates: ReedHein & Associates and the Timeshare Exit Team, helps timeshare owners out of their current ownership, safely and legitimately. Millions of consumers have been unable to successfully exit their timeshare through other options in the marketplace when they realize they are no longer utilizing the property or that it is becoming a financial hardship to them. Whether they inherited the timeshare and the financial responsibilities associated with ownership, or they were convinced through a high-pressure sales environment that their resort is an investment they couldn't turn down, the Timeshare Exit Team has the experience to help them navigate a successful exit from their timeshare. We aim to educate timeshare owners of all of their options with their timeshare, and if they feel exiting that timeshare is in their best interest our staff will guide them through our unique, strategic, and guaranteed process to safely and legitimately exit them from their timeshare. Timeshare Exit Team is not a listing company - we do not buy, sell or donate timeshares for the consumers. Many competitors will only conduct business via email or phone, or they ask you to meet them in a hotel room. These are characteristics of unestablished companies or a scam. They will ask for money upfront and often times don't tell you that if they are unsuccessful in unloading your timeshare that you don't get your money back. It is obvious why consumers are skeptical because there are so many scams on top of the scam they feel is their timeshare. Timeshare Exit Team has the highest exit success rate in the industry, and our results are 100% guaranteed or the consumer pays nothing. Check out our website to learn more about our guarantee: We are an equal opportunity employer committed to providing a diverse environment.


Bellevue, WA
Seattle, WA


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