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Salesforce Service Cloud Consultant

Redpath Consulting Group LLC Minneapolis, MN

  • Posted: over a month ago
  • Full-Time
Job Description
Salesforce Consultant - Service CloudRedpath Consulting Group, LLC.

Location: Minneapolis, MN

Compensation: Based on experience


Redpath Consulting Group, established in 2008, is a Salesforce partner providing cloud solutions and strategies to clients of all sizes. We strive to create long-term relationships with clients by providing unparalleled customer service and technical ability. We provide an open, fast-paced, and highly collaborative working environment.


The Salesforce Consultant will work with other Salesforce consultants, developers, project managers, and architects on the Healthcare & Life Sciences team. The Consultant will engage with clients and technical teams to create solutions leveraging the full power of the Salesforce platform. This is a customer-facing role that will have responsibility for capturing and documenting requirements and specifications in order to design and build custom solutions while working with multiple teams. 


Location preference is Twin Cities, but open to the right remote candidate. 


Accountabilities


Billable Utilization

  • Maintain minimum level of billable utilization as determined by Redpath leadership


Design and Build Solutions


  • Capture and analyze business requirements, translate those requirements into solution options, and communicate those effectively back to the client
  • Recommend and collaborate with clients on user acceptance testing strategies
  • Conduct function and system integration testing
  • Implementation and customization of client Salesforce solution projects that involve but are not limited to Health Cloud, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and integrations to ensure scope and client expectations are met
  • Work with client management, client subject matter experts (SMEs), and or information technology personnel to complete Salesforce implementation tasks, as required
  • Apply a general understanding of business operations ideally focused on Healthcare & Life Sciences industries
  • Work under general direction and independently to determine and develop an approach to solutions


Client Focus


  • Respond to a variety of questions and concerns from stakeholders and communicate the status of requests; document findings and actions
  • Provide support to current Redpath clients within agreed-upon service levels
  • Effectively build and maintain relationships with current clients
  • Provide an excellent level of customer service to ensure client success and meet client satisfaction survey expectations
  • Maintain clear and consistent communication with clients throughout the duration of the project
  • Consistently close projects on time and on budget with little intervention from management


Mastery

  • Strong desire for Salesforce mastery and will earn additional certifications and maintain existing


Required Qualifications


  • 1 or more years of Salesforce System Administrator, developer, business analyst or other technical role/responsibilities
  • 1+ years experience with Service Cloud 
  • Certified Salesforce System Administrator


Preferred/Bonus Qualifications


  • 1+ years of Salesforce consulting experience
  • Experience working in Healthcare, Life Sciences, or High Tech industries (IT or functional/departmental role)
  • Health Cloud experience
  • Sales Cloud Consultant Certification or equivalent experience
  • Salesforce Certified CPQ Specialist Certification or equivalent experience 
  • Service Cloud Consultant Certification or equivalent experience
  • Experience Cloud Consultant Certification or equivalent experience
  • Marketing Cloud Consultant certification or equivalent experience
  • Field Service Lightning experience
  • MuleSoft experience
  • Pardot Consultant certification or equivalent experience
  • Conga Certifications or equivalent experience
  • Einstein Analytics experience
  • Tableau experience
  • System integration experience (design or development)
  • Experience with EHR systems


Redpath is an Equal Opportunity Employer. 

US citizens and those authorized to work in the US are encouraged to apply.

Redpath Consulting Group LLC

Address

Minneapolis, MN
55415 USA

Industry

Technology

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