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Field Service Representative

Red Zone Resources Inc. Jackson, MS
  • Posted: 13 days ago
  • $35,000 to $46,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental
  • Military experience is a plus
  • Entry level will be considered

Position Summary

The Field Service/Support Representative is responsible for installing and repairing all systems, training customers on the use of systems, and completing on-site surveys as required.

Job Responsibilities

  • Installs and maintains products and systems.
  • Maintains accurate parts inventory.
  • Maintains daily requirements for documentation, CRM system updates and timely communications.
  • Practices safety procedures and incorporates safety standards into all activities.
  • Trains customers on the use of systems.
  • Works with internal services department to ensure service and installation standards and responsiveness are met.
  • Interfaces with customers to resolve installation and service issues.
  • Provides site surveys, photos and related documentation for sales/services as required.
  • Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
  • Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
  • Other duties as assigned by manager

Qualifications

Education

  • 2 year AA degree in electronics, computer science or networking or equivalent industry experience. Military experience is a plus!

Experience

  • Experience with electronic test equipment and digital meters
  • Hands on experience with EAS or RFID a plus

Knowledge, Skills, & Abilities

  • Network Certification a plus.
  • Valid driver’s license.
  • Ability to read and understand blueprints and technical documentation.
  • Understanding of customer requirements.
  • Computer proficiency (Word, Excel, e-mail).
  • Strong verbal and written communication skills.
  • Attention to detail and proven ability to produce quality work.
  • Ability to work independently and in a team environment.
  • Ability to communicate technical issues and corrective actions to customers.
  • Strong problem solving and customer service skills
  • Ability to lift at least 60 lbs and 25 lbs overhead.
  • Ability to operate a circular saw to cut floors for wire routing.
  • Ability to work on lifts, ladders and new and existing construction sites.
  • Ability to travel for service or installation projects.
  • Ability to travel for service or installation projects. Time in transit approximately 30%.

Red Zone Resources Inc.

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