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Help Desk Technician - AV & Digital Signage
Red Dot Digital Media, Inc. Carlsbad, CA

Help Desk Technician - AV & Digital Signage

Red Dot Digital Media, Inc.
Carlsbad, CA
Expired: over a month ago Applications are no longer accepted.
  • $35 to $40 Hourly
  • Medical , Retirement
  • Full-Time
Job Description

Help Desk Technician

Red Dot Digital Media, Inc. specializes in national and global deployments of digital signage. This is a fast-growing industry to work in, the technology is emerging providing an excellent opportunity for an individual with a growth mindset. We are a leading global digital signage company specializing in custom HTML programming, creative content, hardware integration, and technical support on all media players, using CMS software by BrightSign, Carousel, Signagelive, Navori, Wallboard and more.

We are looking for an all-star with an IT Help Desk background who will provide excellent service to our clients, complement our work environment, and contribute to our company’s leadership in this industry. You will be an integral and valuable member of our team.

We provide continued training and certifications as part of your career development. We encourage all employees to maintain keen industry knowledge to ensure they maintain the high level of experience required for individual and team success.

Job Description:

This is an in office position. The Help Desk Technician will identify, research, and resolve the most complex technical problems. This position will become an in-house expert on 3rd party software. You will provide support to end users and field technicians on projects experiencing issues with software or device failures, networks, files, access, or hardware issues. Responsible for documenting, tracking, and monitoring the problem using applicable systems and tools.

This position works in tandem with the Project Manager on deployments and installations. Responsible for setting up and configuring media players, testing software, and technical functionality of hardware for deployments and coordinates with other teams or specialists to resolve issues. Responsible for the resolution of escalated issues of higher difficulty.

Candidate is self-motivated with the desire to learn and succeed. Works independently within established procedures associated with the specific job function and training or assisting less experienced team members is expected. This position demands a high level of organization and the capability of performing multiple tasks at the same time.

If you think you have what it takes to succeed in this role, submit your application today.

Responsibilities:

  • Provide technical assistance with digital signage and AV hardware and software.
  • Handle customer inquiries, resolve issues for clients via phone or electronically.
  • Troubleshoot and resolve software and network issues and concerns.
  • Develop and maintain a knowledge base of the evolving products and services.
  • Recommend hardware and software improvements. Provide information about the products and services.
  • Testing hardware and software products to help improve them, and the client experience.
  • Track customer issues and resolutions in ticketing software. Document and update customer records based on interactions.
  • Troubleshooting their hardware and software products, remotely
  • Training clients on how to use our technology more effectively.
  • The successful candidate will work with staff and clients on sustaining audio visual and multimedia applications in commercial and retail locations.
  • Provide technological expertise based on basic electrical/electronic knowledge.
  • Perform system level troubleshooting over the phone to our clients.
  • Instruct on preventative/fix/repair maintenance on an assortment of video and digital signage.
  • Setting up and configuring media players, testing network connectivity, and programming.
  • Demonstrate an understanding of audio/video signal flows and control systems for distributed audio, video, and signage systems and the ability to diagnose and troubleshoot problems
  • Become our in-house expert on 3-5 different CMS software platforms.
  • Testing and developing hardware and software functionality and compatibility.
  • Perform R&D for new products, software, and project feasibility.
  • Configure, test, and deploy hardware specific for projects following workflow guidelines.
  • Perform client training on content management software and hardware.
  • Perform software demos pre-sale.
  • Have a good understanding of both Audio Video systems and IT networks.
  • Well-organized, flexible, and responsible with an aptitude for problem-solving is a must.
  • Able to quickly learn new software.
  • Ability to work in a team environment or individually with little direct supervision.
  • Basic skills using Office365 products and other office software (email, calendars, spreadsheets, Word, Teams, etc.)
  • Ability to Work Under Pressure to Meet Deadlines.
  • Candidate must be able to demonstrate a sense of leadership in negotiations and critical thinking.
  • Highly motivated to exceed and go above and beyond minimum requirements.
  • Strong verbal and written skills with proficiency of the English language.
  • Provide excellent customer service and support.
  • Ability to learn new skills and systems related to the Digital Signage technical profile.
  • Perform weekly ticket status updates if necessary.
  • Ability to set up and test issues locally with minimal interruption to client.
  • Work with internal teams to communicate issues and test resolutions with programmers.
  • Work with manufacturer’s technical support for advanced level tech support specific to certain issues
  • Interface with and manage department resources internally and externally.
  • Maintain basic technical needs of office technologies.
  • After hours work will be required, on occasion, to service global clients in different time zones.

Qualifications:

  • Requires 3-5 years of related experience.
  • Pass a thorough background check.
  • Four-year degree or combination of schooling and field experience in IT and/or AV.
  • Must have excellent computer skills: Proficient with Microsoft Office 365, Zoho, and Teams.
  • Excellent written and verbal communication skills, proficient in English language.
  • Background in Networking, IT, and/or Audio-Visual systems.
  • Knowledge of established industry standard project management methodology.
  • Prior experience managing multiple complex projects simultaneously.
  • Excellent interpersonal skills demonstrated by ability to lead client and internal team through the duration of the project.
  • Demonstrated ability to manage project scope change and billing within a for profit environment.
  • Ability and desire to learn new skills and systems related to the Digital Signage technical profile.
  • Self-motivated, resourceful, ability to solve unusual or unexpected problems.
  • Candidate must be able to demonstrate a sense of leadership in negotiations and critical thinking and be able to communicate effectively in a team. Positive and inclusive attitude in and outside the office.
  • Self-motivated desire to exceed and excel beyond minimum requirements.
  • Professional and well-kept appearance, we embrace personal style and welcome it, grooming and personal hygiene are always required.

Salary, Benefits, Office:

  • Compensation based on experience.
  • Health Insurance
  • 401k
  • Paid Vacation
  • Paid Sick
  • Salary increases and performance bonuses.
  • Position advancement based on performance and available opportunities.
  • Located in Centerpoint Plaza a Class A office building in Carlsbad. Full gym, showers, patio area, secure/monitored parking, highest available fiber internet speed, in suite kitchen supplied coffee & snacks, hydraulic stand-up sit-down desk, laptop computer, large monitor, wireless keyboard & mouse, noise cancelling headset, ergonomic chair. Walking distance to Island at Carlsbad food court, close to I-5 Freeway.
Company Description
What is Digital Signage? Sometimes called electronic signage, refers to display technologies like LED walls (or video walls), projection and LCD monitors to vividly display webpages, videos, directions, restaurant menus, marketing messages or digital images.

Red Dot Digital Media, Inc. specializes in nationwide and global deployments of digital signage technologies. This is a fast-growing industry, the technology is emerging providing opportunity for an individual with a growth mindset. We are a top tier digital signage company specializing in custom programming, designing content and hardware deployments and support.

We create digital experiences that drive the relationship between the company or brand and their customers and employees forward. Red Dot operates in a horizontal market supporting nearly a dozen industries. Our projects are highly visible often garnering national recognition. This excellence requires preserving and growing a team that cares about every detail during and post deployment and above all ensures pure client satisfaction.

We request that you do not contact our office about your resume or open positions, this provides both candidates and current employees required privacy. We appreciate your cooperation.
Why Work Here?
Fun and supportive team, collaborative engagement, challenging projects, in a comfortable work environment.

What is Digital Signage? Sometimes called electronic signage, refers to display technologies like LED walls (or video walls), projection and LCD monitors to vividly display webpages, videos, directions, restaurant menus, marketing messages or digital images. Red Dot Digital Media, Inc. specializes in nationwide and global deployments of digital signage technologies. This is a fast-growing industry, the technology is emerging providing opportunity for an individual with a growth mindset. We are a top tier digital signage company specializing in custom programming, designing content and hardware deployments and support. We create digital experiences that drive the relationship between the company or brand and their customers and employees forward. Red Dot operates in a horizontal market supporting nearly a dozen industries. Our projects are highly visible often garnering national recognition. This excellence requires preserving and growing a team that cares about every detail during and post deployment and above all ensures pure client satisfaction. We request that you do not contact our office about your resume or open positions, this provides both candidates and current employees required privacy. We appreciate your cooperation.

Address

Red Dot Digital Media, Inc.

5901 Priestly Dr.

Carlsbad, CA
USA

Industry

Technology

Website

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