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Collections Specialist
Red Coats, Inc. Bethesda, MD
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Collections Specialist

Red Coats, Inc.
Bethesda, MD
Expired: February 15, 2024 Applications are no longer accepted.
  • $50,000 Yearly
  • Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time
Overview

Red Coats Inc. largest local commercial cleaning provider in the National Capital Region. Red Coats is looking to hire a Collections Specialist to work in our headquarters office located in Downtown Bethesda, MD. This is a "soft" professional business collections position. The prospective candidate will be responsible for the efficient, effective, and timely collection of outstanding customer balance through professional written and oral communication. If you are detail-oriented, responsible, and driven by the desire to succeed, this could be your new career. The salary for this position starts at $50k, depending on experience and education. Red Coats offer competitive compensation, and EXCELLENT BENEFITS, including comprehensive medical, dental, and Life Insurance, 401 (K) - FREE PARKING - GENEROUS PAID LEAVE AND TUITION ASSISTANCE FOR CAREER ADVANCEMENT.

Responsibilities

  • Interact professionally with external customers on all collection issues, including making professional collection calls and/or correspondence in a fast-paced goal-oriented collections department.
  • Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts.
  • Provide customer service regarding collection issues such as processing customer refunds, reviewing account adjustments, and resolving client discrepancies, and short payments.
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write-off customer reconciliations.
  • Create and maintain positive relationships with external customers to achieve timely payments and quick issue resolution.
  • Must communicate and follow up effectively with the sales department regarding customer accounts on a timely basis.
  • Prioritize and complete multiple collection efforts in a timely manner to maintain effective and cooperative working relationships with clients and sales
  • Generate, analyze, and present relevant and actionable information to management to accelerate the collection process
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.


Qualifications

  • 1 - 3 years of Corporate Collections experience with similar customer portfolios preferred
  • Strong communication and interpersonal skills, both internal and external to the organization
  • Strong proficiency with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint required
  • Strong analytical, communication, and customer service skills
  • Superior organizational and prioritization skills with an ability to successfully balance multiple projects in a fast-paced environment.
  • This position is Full-Time (currently in office).

Address

Red Coats, Inc.

4520 East West Hwy

Bethesda, MD
20814 USA

Industry

Finance and Insurance

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