Customer Service Specialist / Schedule Coordinator

Local Heating and Air Conditioning company is Hiring!

We have an immediate opening for a Customer Service Specialist / Schedule Coordinator to join our team! This position will provide administrative support with a variety of clerical activities and related tasks to the company.

Benefits:

• Paid Vacation
• Paid Holidays
• Health Insurance
• 401K with match
• Continuing Education
• Growth Opportunities

Job Title: Customer Service Specialist / Schedule Coordinator

Work Hours: Monday through Friday, 8:00am to 5:00pm with occasional overtime

Compensation: $22.00 - $25.00 per hour depending on experience

What you will be doing:

• Answering incoming calls and the initial contact for all customers and vendors
• Scheduling estimates and energy audits and confirmation appointments with customers
• Scheduling service appointments / dispatching service technicians via Service Titan
• Managing all new customer inquiries and updating customer information
• Technical data entry in energy modeling software
• Filing utility rebates to our local utilities
• Creating sales folders daily
• Creating construction folders
• Managing our online chat
• Communicating with our technicians and sales professionals
• Other duties as assigned

Requirements:

• 2 years of relevant work experience
• Intermediate + with Microsoft Office, Word, Excel & Outlook
• CRM / ERP database experience, we use Service Titan a cloud based software
• Ability to type 40+ WPM with accuracy
• Multi-line phone
• Polite and well-spoken on the phone with excellent customer service skills
• Energetic attitude with the ability to learn and improve quickly
• Excellent communication skills
• Must work well independently, as well with others
• Able to independently manage time and resources to meet deliverables in specified time frames