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Customer Service Specialist / Schedule Coordinator

Phoenix, AZ
  • Expired: February 03, 2023. Applications are no longer accepted.

Local Heating and Air Conditioning company is Hiring!

We have an immediate opening for a Customer Service Specialist / Schedule Coordinator to join our team! This position will provide administrative support with a variety of clerical activities and related tasks to the company.


  • Paid Vacation
  • Paid Holidays
  • Health Insurance
  • 401K with match
  • Continuing Education
  • Growth Opportunities

Job Title: Customer Service Specialist / Schedule Coordinator

Work Hours: Monday through Friday, 8:00am to 5:00pm with occasional overtime

Compensation: $22.00 - $25.00 per hour depending on experience

What you will be doing:

  • Answering incoming calls and the initial contact for all customers and vendors
  • Scheduling estimates and energy audits and confirmation appointments with customers
  • Scheduling service appointments / dispatching service technicians via Service Titan
  • Managing all new customer inquiries and updating customer information
  • Technical data entry in energy modeling software
  • Filing utility rebates to our local utilities
  • Creating sales folders daily
  • Creating construction folders
  • Managing our online chat
  • Communicating with our technicians and sales professionals
  • Other duties as assigned


  • 2 years of relevant work experience
  • Intermediate + with Microsoft Office, Word, Excel & Outlook
  • CRM / ERP database experience, we use Service Titan a cloud based software
  • Ability to type 40+ WPM with accuracy
  • Multi-line phone
  • Polite and well-spoken on the phone with excellent customer service skills
  • Energetic attitude with the ability to learn and improve quickly
  • Excellent communication skills
  • Must work well independently, as well with others
  • Able to independently manage time and resources to meet deliverables in specified time frames



Phoenix, AZ
85034 USA



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