Care Advocate work directly with RS clients to provide case management for emergency/long-term services, advocacy, and referrals. This position requires a client-centered, strengths-focused perspective that venerates clients. Care Advocate will be working with clients who have high levels of trauma, and will be required to collaborate with lead clinical staff for support, advice, and referrals. This position is on the front lines of an agency serving a very diverse and traumatized population. A high level of cultural competency, respect for diversity, and people skills is required, and personal composure must be maintained at all times, limited availability for early or after hours, as requested by Manager.
1. Case Management
Provide case management, urgent intervention and/or advocacy to clients as needed and authorized.
Work with clients referred by Community Steward from Thelma’s Kitchen to provide intake, assessment, and provision of emergency services. Internal and external referrals will also be provided as necessary.
Clients may be scheduled in advance or served on a walk-in basis
Maintain accurate and thorough records in a timely manner as needed in performance of the position- i.e. intake assessments, progress notes, treatment plans, quarterly outcome reviews, treatment summaries, mileage logs, time sheets and expense reports, and other records as assigned.
Track all relevant case management activity in MAACLink and utilize Electronic Medical records.
Administer program evaluation tools and satisfaction surveys to program participants according to the timetables established for the particular grants and or RS policy (As needed)
Maintain confidentiality of clients in accordance with HIPAA requirements.
2. Community Engagement at Thelma’s Kitchen
Rotation at Thelma’s Kitchen to ensure the safety of all guest and staff utilizing de-escalation training and ensure the protection of RS property and the environment/safety of Thelma’s Kitchen.
Be very observant of the surroundings; operate to prevent and discourage any appearance of disorderly behavior or theft, and to report any suspicious occurrences or potential threats to RS team and to the police as appropriate.
Understand sanction list and with friendly reminder, prevent the individual from entering the premises.
Support Thelma’s kitchen staff and guest volunteers to meet other guest’s needs including but not limited to:
Continuously walk the room to greet Client and Partner Guests as they eat to create a warm, personal and engaging culture
Educate Partner and Client Guests about Thelma’s kitchen other RS services on an ongoing basis, especially seeking opportunities to refer people in need to RS services and reception for assistance
Assist the Asst. Volunteer Coordinator in supervising scheduled and walk in-volunteers guests as needed
May help serve in Thelma’s Kitchen or other capacities as needed
Greet guests at the front door if the greeting volunteer is not available or running late
Keep accurate record of interactions and number of interactions daily, especially with Client Guests to demonstrate connecting and triage function of the role
Handle Thelma’s Kitchen guest complains as they arise, tirage and refer to proper supervisor when needed
Assist in coordinating the functionality of the manual elevator for RS guests
3. Community outreach
Give speaking presentations on RS programs and services at various agency activities, partner engagements and other venues
Participates in job fairs, resource fairs and other events to provide agency exposure and strengthen outreach and development efforts.
Attend meetings, conferences, training and other informational sessions related to various RS programs and services as directed.
Act as an advocate for low-income client and partner guests in need, especially in the areas of employment, housing, emergency assistance and all other supportive services offered by RS and partners using established protocols and procedures.
Performs all other job-related duties as may be assigned
4. Clinical and Administrative Collaboration
Participate in clinical supervision, staff and/or team meetings as necessary for the position and participate in peer review process as part of the Quality Assurance Plan.
Maintain professional development through continued training as relevant to position and client population.
Maintain a positive working relationship with staff, interns, clients, the general public and any collaborating organizations.
Complete any other tasks assigned by a supervisor, or designated to the position in the program design.
Knowledge or experience in client-centered, strengths based clinical case management.
Positive attitude, energetic, entrepreneurial, hard working, compassionate, strong equity lens and passion for the work of racial and economic reconciliation, self manage, proactive team, spirit, autonomous
Excellent verbal and written communications skills.
Proficient in using technology as client tracking and reporting tools.
Degree in Social Work, or a related social services field.
Experience in customer services, social services, case management. .
Personal qualities of integrity, credibility, and a commitment to the Reconciliation Services vision and mission.