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Client Resources Specialist

Receivable Solutions, Inc. Columbia, SC

  • Posted: over a month ago
  • Full-Time
Job Description
Job Summary: RSi is looking for a Client Resources Specialist.  This role requires professional and effective corporate communication skills, demonstrated technical telecommunications proficiencies and operation efficiency within the Client Resources Team to ensure client’s expectations are met and exceeded. 

Essential Job Functions: 
  • Attends key account meetings with clients and builds strong service level relationships as required
  • Delivers exceptional client service and support that underpins the ongoing relationship between the client and business
  •  Strong written and verbal communication skills and always adheres to a high level of personal and professional presentation 
  • Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers
  • Assist in processing information requests from rep to client and client to rep
  • Proficient in Microsoft office including MS Excel (graphs, tables and formulas)
  • Strengths in data analysis preferred 
  • Ability to maintain regular attendance and punctuality as scheduled
  • Maintains confidentiality, information security and ethical behavior when handling all Company and Client information
  •  Checks the Company’s and other assigned email and communication systems and delegates emails on a daily basis. 
  • Utilizes assigned tools within established guidelines. 
  • Ability to work with minimal supervision, organize workload and prioritize work tasks to meet departmental goals. 
  • Responds to all communication and/ or verbal inquiries from all relevant parties. 
  • Familiarity with various client systems Process daily ACH, mail in payments and lock boxes in a timely manner.
  •  Prepare and deliver weekly/monthly invoices and reports to clients  

Required Skills/Abilities:
 
  • Highly proficient, organized, and ability to prioritize tasks
  • Detail oriented 
  • Demonstrated ability to independently work under aggressive timelines while managing multiple projects
  •  Excellent verbal and written communication skills. 
  • Strong work ethics 
  • Knowledge of documentation and reporting tools, including use of Microsoft Office (Word, Excel, etc.) 
  • Knowledgeable of documentation and reporting tools, including use of Microsoft Office (Word, Excel, etc.) 

Education and Experience: 
  • Associates Degree or higher preferred 
  • 1 year of Account Management experience preferred 
  • Experience with LiveVox preferred 

Physical Requirements: 
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times.  

Receivable Solutions, Inc.

Receivable Solutions, Inc.'s Logo

Address

Columbia, SC
29210 USA

Industry

Business

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