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Customer Support Specialist I

Realty ONE Group
Chandler, AZ
  • Posted: July 16, 2022
  • Full-Time
Company Description

Are you ready to be a part of a fast-paced, revolutionary company that values everyONE?

Realty ONE Group is a full-service dynamic real estate brand designed with a 'You first!' focus. We're opening doors every day across the globe - ONE home, ONE dream, ONE life at a time.

Our COOLture thrives on the belief that everyone and everything matters-empowering their agents to open new doors every day. The Realty ONE Group platform was constructed from the ground up to connect people with technology and provide amazing experiences.

Realty ONE Group's vision and purpose are catalyzing change in the industry, empowering agents to succeed and make a difference as ONE.

Realty ONE Group is 100% debt-free, family-owned, and has been featured in Inc.'s 500 for seven consecutive years. Realty ONE Group is on track to open 1,000+ offices in 50 states with over 150,000 agents!

Realty ONE Group - creating a WOW experience for their raving fans daily! Come join the fun as an employee of the ONE team!

Job Description

ONE Support is responsible for providing day-to-day guidance to all Realty ONE Group customers all while maintaining a positive attitude in accordance with our Gold Standards. They identify and resolve incoming inquiries by problem-solving, listening, communicating, and are deemed experts in all systems Realty ONE Group offers. ONE Support is responsible for ensuring all existing and new customers are provided with training on best practices as it relates to the systems and services the company provides.

Essential Functions:
  • Develop in-depth knowledge of Realty ONE Group's (ROG) proprietary back-office system, zONE, and utilize this knowledge to successfully support customers
  • Handle and resolve customer inquiries via phone, email, ticketing, or messaging system
  • Manage Franchise Onboarding Process (send/collect compliance documents, hosting welcome and system training calls, offering full support through their Opening Day)
  • Troubleshoot and document any issues prior to escalating to other departments
  • Handle all user configuration updates for ROG company stores
  • Processes ROG credit card disputes via Heartland
  • Advise customers on the company's best practices
  • Provide existing customers with support and training on Realty ONE Group's proprietary back office system and related products
  • Notify upper management of conflicts that may arise with customers
  • Assist with monthly audits across all platforms tied to zONE
  • Execute other projects or tasks as needed.
  • Provide feedback on the efficiency of the customer service process


Qualifications

Required:
  • 2+ years of office-based Customer Service experience
  • High School Diploma or equivalent
  • Fluent in English for communication required
  • Strong working knowledge of Windows/Mac operating system-experience
  • Proficiency in Microsoft Office, Google applications, and email correspondence
  • Typing speed of at least 35 wpm using a computer keyboard
  • General computer literacy skills & email correspondence
  • Excellent phone etiquette
  • Ability to effectively manage multiple incoming calls and tickets
  • Understands, displays, and embraces the company's "coolture"

Desired:
  • Familiarity with real estate
  • Bilingual in Spanish is a plus

Knowledge/Skills/Abilities:
  • Strong organization skills with an attention to detail
  • Works well on a team and collaborates with others but also be able to work independently
  • Ability to interact with employees, vendors, and candidates in a professional and courteous manner
  • Ability to effectively manage tasks with minimal supervision
  • Ability to problem-solve independently and with others
  • Must be diligent and persistent in follow-up and completion
  • Capable of multi-tasking and meeting tight deadlines
  • Able to function in a fast-paced environment


Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits:

Cool + Culture = "COOLture"! Here at Realty ONE Group, there's no better place than together. At the ONE, you will not only enjoy a fantastic team and inspired office spaces, but also a first-class benefits program:
  • Competitive Salaries
  • Medical, Dental, and Vision plans for employees and dependents
  • Short-Term Disability, Long-Term Disability, Life Insurance
  • FSA and HSA
  • Flexible PTO- start accruing on day 1!
  • Paid Sick Leave
  • 401 (k)
  • 11 Paid Holidays + 2 Floating Holidays

Realty ONE Group

Address

Chandler, AZ
85249 USA

Industry

Business

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