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Customer Care Specialist

Realtor.com
Chicago, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Role

This is a critical role in the organization and embodies one of our core values: Customer-centricity. As a Customer Service Representative, you will be our customers' first point of contact and you will have the opportunity to show them what Avail is all about. You will be an asset to our customers, answering their calls and responding to emails in order to best assist them in getting where they need to go with confidence.

This role communicates predominantly via phone, chat, and tickets with landlords, tenants, and third-party partners to drive efficient and positive customer experiences.


What will you do?
Responsibilities

  • Develop a deep knowledge of Avail.co products and services
  • Respond to help tickets in Zendesk using impeccable grammar
  • Receive inbound phone calls and respond to voicemail messages
  • Manage real-time inquiries via chat
  • Demonstrate professionalism in communication, relationship development, and over-the-top customer service
  • Maintain open channels of communication with managers and all team members
  • Properly document and escalate technical issues
  • Identifying customers' needs to achieve satisfaction and drive value
  • Capitalize on opportunities to innovate within the organization
  • Identify the need for and create self-help solutions for customers and internal team members
  • Achieve KPIs in Zendesk where productivity and quality are key in providing excellent customer experiences

About realtor.com

At realtor.com®, we believe that everyone deserves a home of their own. We're a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we're there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we'd love to have you join our team to help.

We've got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so we're hoping you'll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.  

Let's make a difference, together. For Real.

Realtor.com

Address

Chicago, IL
USA

Industry

Business

View all jobs at Realtor.com