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Customer Service Representative Call Center

Real Counseling Solution Inc Melrose Park ,IL
  • Posted: over a month ago
  • $14 to $15 Hourly (plus commission)
  • Part-Time
Job Description

 Job Title

Customer Service Representative

Job Summary

  • Provides customer service and helps resolve issues by offering solutions or transferring to correct departments, or provide explanations and available options.

 

General Accountabilities

  • Uses search engines to locate customers
  • Provides customers' information about HRA's and health services, takes or enters HRA's
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor
  • Identifies and prioritizes problems and issues related to health care
  • Maintains close contact with customer until task is complete
  • Ensures that appropriate changes were made to resolve customers' problems
  • Refers unresolved customer issues to designated departments for further investigation
  • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • *The company reserves the right to add or change duties at any time

 

Job Qualifications

  • Education: High school diploma or equivalent
  • Experience: 1-2 years of related experience
  • Computer Skill: Basic

 

Skills

  • Excellent verbal and written communication
  • Bilingual English/Spanish is a plus
  • Service orientation
  • Critical thinking
  • Active listening
  • Ability to Problem Solve
  • Ability to Multitask
Company Description
We are a small company right now but we are growing fast. We skip trace, find, locate, educate, and service clients by providing excellent customer service.

Real Counseling Solution Inc

Why Work Here?

Small company growing at a fast pace

We are a small company right now but we are growing fast. We skip trace, find, locate, educate, and service clients by providing excellent customer service.

Address

Melrose Park, IL
USA

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