Client Services Representative

Client Services Representative

Itasca, IL 60143

Must be a US Citizen or Green Card holder.

This is a 6 Month Contract - NO C2C.

Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems. Typically reports to a Supervisor or Manager. Level II employees have a good understanding of the day-to-day job role, can apply their experience to more complicated tasks and work under limited supervision, though decision-making is still not required as they generally follow existing processes and procedures.

MINIMUM REQUIREMENTS:

Typically requires general education and/or vocational training plus 1 to 2 years of related experience.

KEY RESPONSIBILITIES:

Carries out the function of credit approval of assigned account orders, collection of accounts receivable and past dues, and coordinates resolution of customer chargeback claims, disputes, and billing issues. Gathers credit and/or reference information. Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports. Responds to inquiries from customers or external collection resources. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Prepares, validates, and coordinates with the Customer Master Dept. in the set-up or modification of Sell-to Accounts. Reviews invoicing, purchase orders and other documentation to resolve billing disputes and ensure prompt collections. Researches and resolve account problems and discrepancies with sales departments and/or customer. Resolve charge backs and disputed items through contacts in the Billing and/or Sales departments and follow up with customer for prompt collection. Receive telephone inquiries and answer routine questions on department policies referring unusual or non-routine matters to supervisor. Reports to Credit Analyst and Credit Manager.

OTHER EXPECTATIONS (including field of education, motor vehicle, travel, OT):

This position requires a high school degree and at least three years in a credit and/or accounts receivable environment. Some college is preferred. Excellent verbal and written communication skills are required. Effective P.C. skills necessary, including knowledge of spreadsheets, word processing, and communication software through Windows platforms. Strong interpersonal skills and ability to work under pressure are needed. This position requires expert time management skills, the ability to multitask and proven organizational skills

PHYSICAL DEMANDS & WORK ENVIRONMENT (including bending, twisting, listing, or handling of biological materials or waste)

This position offers a hybrid work schedule requiring you to be in the office Monday and Wednesday with an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Required Knowledge, Skills, and Abilities: (Submission Summary):

1. Requires general education and/or vocational training plus 1 to 2 years of related experience.

2. Experience in working in credit and/or accounts receivable environment.

3. Basic computer skills

4. Must be a US Citizen or Green Card holder.