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Field Service Technician, Installer and Break/Fix

ReSource Point of Sale Los Angeles, CA
  • Expired: 26 days ago. Applications are no longer accepted.

POSITION SUMMARY

A field service technician drives service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable installation and maintenance technician, they will also apply high-level knowledge of technology and troubleshooting skills to enhance client trust, build rapport, and drive to meet service goals.

Primary Responsibilities:

  • Lead Installer for Low Voltage and Point-of-Sale Hardware Installations.
  • Experience in pulling, terminating and troubleshooting CAT-5e, CAT-6 and Coaxial a must.
  • Experience in troubleshooting and maintaining Point-of-Sale systems a must, including Radiant, NCR, Micros systems. Aloha Software experience a plus!
  • Experience installing and troubleshooting CCTV camera systems required
  • Work to include daytime and overnight assignments. Travel required to include up to 5 days out of state as determined by project scope.
  • During periods of down-time with no installation work, Tech will be assigned break-fix service calls ranging from San Diego to Bakersfield.
  • Specialty tools provided. Tech should have basic hand tools.
  • Experience working directly with customers and the ability to communicate effectively is required.
  • Must be able to pass a background and MVR check.

The essential functions include, but are not limited to the following:

  • Responsible for interfacing with customers to schedule work and ensure that customer expectations are met upon completion of work.
  • Responsible to learn to operate and install POS software (Training is provided)
  • Responsible for interfacing with other IT groups related to problems and installations as appropriate.
  • Responsible for managing and effectively prioritizing a large number of work requests.
  • Responsible for maintaining current images on media. Responsible for keeping abreast of current installation procedures.
  • Responsible for understanding and adhering to billing and performance processes and procedures.
  • Responsible for maintaining accurate equipment inventories.
  • Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.

ReSource Point of Sale

Why Work Here?

Great Benefits, Growth Opportunities, Collaborative Team Environment

Established in 2003, ReSource Point of Sale is a leading end-to-end POS solutions provider. We specialize in new and refurbished POS hardware, software, help desk, advanced exchange depot, implementation and more. We are a rapidly growing company looking to expand our team. Other Benefits include 15 Days paid Time off, 401k match, Medical, Dental, and Vision. Plus opportunities for overtime.

Address

Los Angeles, CA
USA

Website