Non-Profit Operations Manager

Operations Manager

Organization: ReDefiners World Languages

Department: Operations

Position Type: Full-Time; 40 hours

Work Schedule: Monday-Friday 10:00-6:00 PM

Number of Openings: 1

Work Location:

• Office- 8056 N. 56th St., Tampa, FL 33617

What You'll Do:

The Operations Specialist will collaborate with organizational staff across departments to provide excellent support to our community of learners, volunteers and partners. The Operations Specialist is responsible for managing the logistics of in-center activities, providing leadership to the front office team of Community Support Specialists and managing the technical tools and systems that make our organization purr. This position requires out of the box thinking, the welcome art of multi-tasking and jovial communication skills. This is an exempt position.

Duties & Responsibilities:

• Actively support the mission of ReDefiners by promoting a supportive culture that encourages high performance and the core value of the organization
• Provides bilingual (English/Spanish) Community Support (phone, email and in-person support to current/prospective participants and partners);
• Lead a team of amazing Community Support Assistants in providing streamlined support in accessing our programs, services and opportunities
• Act as administrator for key IT tools and systems (add/remove users, configure new features as necessary, train team on implementation, explore new tools to improve efficiency of operations)
• Help develop, maintain, and implement operations policies and procedures in the Operations Manual

• Keep database of constituents up-to-date with complete and accurate information
• Coordinate the allocation of office resources, equipment, and supplies
• Assist with recruitment, hiring, and orientation of new team members
• Additional duties and responsibilities may be assigned

Skills and qualifications:

Required

• Bilingual proficiency in English and Spanish
• Associates degree in Business Administration, Nonprofit Management, Public Administration or related field with four years related experience.
• Strong interpersonal, organizational, and communication skills
• Strong Initiative and Autonomy: Accepts and carries out current and new responsibilities through resourcefulness and self-reliance.
• Strong Planning, Organizing, and Time Management Skills: Arranges work so that it can be executed in a timely manner within specifications and budget; prioritizes and effectively utilizes resources.
• Strong Problem Solving and Decision Making Skills: Understands factors and develops sound, timely, and practical solutions to daily challenges; demonstrates ability to critically evaluate impact of decision making on others.
• Detail oriented
• Able to multitask
• Working knowledge of databases e.g. Salesforce, Excel
• Tech-savvy
• Able to communicate enthusiasm about mission

Preferred

• Three years of related experience
• Bachelor's Degree in Business and Management, Communications, or related field.
• Excellent operations management, process improvement, and team development skills.

Who Are We?

ReDefiners is a pioneering mission driven non-profit organization with the goal of developing a compassionate community of global citizens, who are both economically and socially responsible, through world language and cultural enrichment. Education in global communication is paramount in developing cognitive skills, creating opportunities for upward mobility, and establishing a foundation to excel in an ever increasing globalized society. We strive to provide local language learning opportunities in Arabic, English, Spanish and Mandarin through our enrichment and workforce development programs for learners of all backgrounds.

Our Core Values:

• Culture of Learning: We learn by studying and developing best practices, encouraging new ideas and reflecting on our experiences to guide our processes.

• Leadership: We inclusively & collaboratively empower all stakeholders to have the courage to lead.

• Community & Recognition: We concretely recognize the collective value of individuals in developing a community of global citizens

Compensation: $35,000-$40,000 Annually

Benefits:

• Medical, Dental, Vision,Disability Benefits
• Simple IRA Retirement Plan with up to 6% employer match for employee contributions monthly
• 21 Days of Paid Leave Annually, including Paid Time Off, Wellness and Federal Holidays
• Eligible for annual salary raises