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Customer Service Specialist

Re-Bath Phoenix, AZ

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are Re-Bath, one of the most powerful bathroom remodeling brands in the country, with more than 100 franchises across the country. It is our mission to make residential bathroom renovation an effortless experience, handling every detail from design and selection of quality products to demo and installation.


$18-19/ hour!


Job Summary


Responsible for handling all consumer and consumer-related calls to reach results that are suitable to all parties involved. Demonstrates and maintains a positive image for Re-Bath with consumers based on timely and effective resolution of their issues. Other duties may be assigned as required.


Duties


1. Responds to all consumer calls and daily.

2. Acts as a liaison between consumers and ReBath franchisees

3. Facilitates the DRT (Designated Recovery Team) reports as required, which include customer updates and expenses


Decision Making Authority


Has the authority to follow guidelines to approve a credit up to the limits designated within the 

In Territory Warranty Program. Refers anything over that amount or questionable items to Manager.


Essential Skills and Abilities

  • Ability to resolve challenging customer service calls in a calm and professional manner
  • Excellent problem solving skills  
  • Ability to quickly assess a situation and reach a positive conclusion in a timely manner.
  • Ability to communicate effectively at all levels, internally and externally.
  • Exceptional verbal skills and strong writing skills
  • Ability to prioritize effectively in a fast-paced environment.
  • Proactive self starter with the ability to multi task the majority of time
  • Ability to communicate effectively at all levels, internally and externally

Education and/or Experience


  • Minimum 5 years of experience in a customer service position preferred.
  • Remodeling or construction experience is preferred.
  • Minimum of a high school diploma or G.E.D.
  • Any equivalent combination of training and similar experience that provides the required

knowledge, skills, and ability, may qualify.


Computer Skills


  • Intermediate skills in Outlook, Word, Excel and internet navigation as well as other internal resource programs and ERP system for warranty order entry as needed.


Language Skills


  • Ability to read, analyze, and interpret general business correspondence or procedures
  • Ability to write basic business correspondence or follow general written instructions
  • Ability to effectively present information, verbally and in writing, and respond effectively to questions from various people


Reasoning Ability


  • Ability to solve practical problems and realize cost savings when appropriate
  • Ability to follow instructions furnished in written or oral formats.


Physical Demands


The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. These include sitting

for extended periods of time; ability to access and use a computer; has manual dexterity of hands and fingers to operate a computer keyboard, mouse, telephone and normal office equipment. Occasional lifting of up to 25 lbs.  


Work Environment

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. The noise level

in the work environment is usually moderate.



Re-Bath

Address

Phoenix, AZ
USA

Industry

Business

View all jobs at Re-Bath