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IT Specialist- Springfield, VA Must have TS/SCI CI Poly security clearance
Raytheon Springfield, VA

IT Specialist- Springfield, VA Must have TS/SCI CI Poly security clearance

Raytheon
Springfield, VA
Expired: March 20, 2024 Applications are no longer accepted.
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time
Job Description
Company Info

Date Posted:

2024-03-18

Country:

United States of America

Location:

VA146: 8320 Alban S100, Springfield 8320 Alban Road Suite 100, Springfield, VA, 22150 USA

Position Role Type:

Remote

About US:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.  


What is YOUR Mission?
Empowering a global business. Providing affordable solutions. Delivering competitive discriminators by unleashing deep expertise. These are just some of the many ways the Digital Technology team at Raytheon Technologies creates success for our customers. Joining our Program Execution team will allow you to collaborate with RMD organizations to enable business growth, speed, and agility through business innovation, technical proficiency, and operational excellence.

Our Digital Technology (DT) organization ensures that Raytheon teammates across the globe are able to communicate, collaborate and innovate for customer success. We create leading-edge technology solutions to prevent security threats, secure the integrity of our systems and support IT infrastructures around the world.

IT Specialist is 100% on site and will responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk. Coordinates with other Information Technology areas to resolve problems if necessary.


Responsibilities to Anticipate:

  • This IT Specialist will respond to inquiries and requests for assistance with the organization's computer systems or PC’s.
  • Identifies, analyzes, troubleshoots, and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk.
  • Coordinates with other Information Technology areas to resolve problems if necessary.
  • Understands customer priorities and objectives and takes an active role in accomplishing these objectives.
  • Serves as the first level and primary contact for the customer
  • Responds positively to complaints, problems, and sometimes negative and emotional behavior.
  • Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays, and anything new in the environment
  • Also communicates scheduled downtime or anything that affects the customer's computing environment
  • Keeps customers informed of progress on problems that cannot be resolved on first call
  • Problem Analysis, Resolution, and Prevention
  • Supports approved software applications; minimally, Microsoft Office, Windows operating systems, standard desktop/laptop computers, remote access, hardware diagnostics.
  • Performs additional related duties as requested or required.

Basic Qualifications:

  • Typically requires an AA/AS degree with a minimum of 8 years relevant experience.
  • Must have an active and transferable U.S. government issued TS/SCI CI Poly security clearance prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
  • Experience with install, configuring, and troubleshooting phones. Install, configured, and troubleshooting.
  • Experience with Unity Call Manager Systems

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer an extensive total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the outstanding benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and children/adult backup care.

The salary range for this role is 48,000 USD - 116,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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