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FT/PT Office Shift Customer Service Representative.

Raxu LIC Honolulu, HI
  • Expired: over a month ago. Applications are no longer accepted.

We are looking for an individual with great customer service skills and attention to detail that is looking for a career in financial services/Insurance. We will help you reach your career goals while you become a part of something larger than yourself.

Responsibilities and Duties for Customer Service Representatives:

Answer customer calls promptly and courteously utilizing custom procedure.
Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
Professional interaction with customers over the phone and face-to-face.
Work with other departments to resolve customer’s issues.
Log and record information into customer accounts using a computer.
Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
Process payments as necessary.
Maintain a positive work atmosphere with a culture of respect for others
Other assigned duties from Manager.

Knowledge and Skills for Customer Service Representatives:

Professional demeanor and telephone etiquette
Ability to handle a high call volume in a professional and efficient manner.
Excellent verbal & written communication skills.
Excellent customer service and date entry skills.
Ability to react well under pressure.
Ability to identify issues, make decisions, and resolve problems.

Raxu LIC

Address

Honolulu, HI
USA